I am using Windows 10 and have tried almost everything. when I load a video on the track the audio plays fine but the video is in picture mode (showing only pictures of the video not playing it). I've used hand brake, changed all kinds of settings, switched over to quick time and still the same. What else can I do?
It really depends on what type of video card your laptop has. If the specs aren't good enough you'll run into lagging issues w/performance. However you can try updating any video card drivers from the manufacturer. Windows is very iffy with Serato video.