Hi i need help, I am new to Djing and have recently bought a dj kit. I am using MacBook Pro. I cannot get my Serato Dj Intro to detect my Pioneer DJJ-SB2, it says "Hardware disconnected" i have plugged in all USB cables I needed and also the output cable, controller is lit up and looks asif it should work. When i unplug the output cable, it just plays the music i select on my laptop out loud, and when i plug it back in, even with all volumes turned up, there is no sound, and it doesn't let me mix anything or use my controller. Please help, am i missing something?
What usually works for me is to start another DJ software which uses your controller soundcard and then to start again Serato intro. If you don't have any other dj software, install Mixxx and setup it correctly with your controller soundcard.
Mine connected right away to Serato DJ Intro however I had to pay for the Serato DJ license to fully use it with Serato DJ. Are you positive you are using the intro software? It will not work with Serato DJ unless you pay for a license. It is a entry level controller for their basic software "Serato DJ Intro" however it is a upgrade-ready device for "Serato DJ" which requires a license which is another $100 unless it's on sale. Cheers