Serato DJ Lite / Intro General Discussion

Talk about Serato DJ Lite / Intro software and controllers.

Serato Intro not working

DJ C-Kode 2:02 AM - 1 December, 2016
So i just bought a DDJ-SB2 and i just downloaded Serato Intro. the program downloaded and installed fine and opens up without problem. At first the Stock USB cord would not work and was reading the Error: Hardware Device disconnected even though it as connected. easy fix when i just used my printers USB. however my problem now is i can not control anything in Intro with my controller. Yet when i downloaded Serato FT, everything began to work fine. any help? i plan to buy the full version but i still want to mess around and get used to Serato before i start pumping out more money.
Serato, Support
Rui K 3:49 AM - 7 December, 2016
Hey DJ C-Kode,

If you are still having the issue, I would suggest opening help requests from the link below and talk to our support member directly.

support.serato.com

Our support team will get in touch with you very shortly to help you out.

Cheers,