depends, you will usually get a reply in a working day or two,
but those replies are just generic have you tried x,y or z which can be found by a google search,

then you have the tennis match of back and forth asking for info you originally supplied,

and usually the end result is a bug and will be added to the bottom of the list of priorities,

the priorities seem to be
1st supporting new hardware/controllers
2nd adding packs/add on's that generate more money
3rd fixing bugs a lot of which are outstanding years even, but as these fixes don't generate money they're not high priority

Damn fx pack license problem tried all i could find

so whats your issue you have

Hey finn,

What's your help ticket reference? I'll chase that up for you.

It's been a long weekend here in New Zealand for Waitangi Day so the team are a little busier than usual but i'll see someone gets in touch to help out.

Cheers,

Sam.

Hey finn,

Kane told me he's emailed you back and this issue should be resolved now. Let me know if you need any further help :)

Cheers,

Sam.

solved ty