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HELP PLEASE ! USB Dropouts Serato DJ/Mixtrack Pro 3
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HELP PLEASE ! USB Dropouts Serato DJ/Mixtrack Pro 3
Mista Unknown
12:23 AM - 26 August, 2015
I have done EVERYTHING under the sun it seems like to fix this issue. Maybe someone else has tried something i haven't and had some luck. Here's the deal:
Had problems with my old laptop and a Mixtrack Pro i borrowed for a show so i upgraded in order to prevent it from happening again. Problem is its happening again. The previous laptop was a CPU issue. The meter frequently hit yellow and red. So i got a refurbished HP Elitebook 8540w with:
-Intel Core i7-620m 2.7ghz Processor
-4gb RAM
-USB 3.0 and 2.0
-NVIDIA Quadro FX 880M Video Card
-Window 7 Professional 64bit OS
What more could i ask for right? Maybe a Macbook Pro but whatever. I also bought the brand new Numark Mixtrack Pro 3. I used this setup for a couple hours and BAM, audio stops, then plays again. few mins later, screen freezes, audio stops, then catches up and plays again. A couple times the whole thing froze and i was forced to close it and once had to restart the laptop. But since i switched to USB 2.0 from 3.0 ports i haven't had that issue. Just the USB dropouts. CPU meter stays waaay low. might hit 1/3 or 1/2 way at best. but never higher. The Dropout dot on the top right will display yellow then red then audio cuts. Quick clicks/pops here and there and pauses in the audio then comes back on. A performance nightmare. I have done countless hours of research and read the troubleshooting guide, even done the basic and advanced optimization from Serato. i stopped using the External USB 3.0 HDD i got specifically for my music and put my library on the internal. I disconnected all USB devices. (Which sucks because i have a USB MIDI controller i use to control functions the Mixtrack doesn't. Haven't even tried it with this new setup yet. Can't get it to work right without it.). I removed all corrupt audio files and renamed my _Serato_ folder and reanalyzed all my files. I updated my USB 3.0 drivers but it seems my 2.0's are current because i cant find anything newer anywhere online. HP's website doesn't show any. Just the 3.0's. I have tried all of my USB ports. Tried a different USB cable. Closed all other programs. Turned off Wi-Fi. I even downloaded 3 different HDD diagnostic scanners to make sure its none of my hard drives. They're ok. I have a case open with Serato but haven't got any information that has helped thus far. Anyone out there got any ideas? Anyone from Numark? HP? Serato? Windows?
Had problems with my old laptop and a Mixtrack Pro i borrowed for a show so i upgraded in order to prevent it from happening again. Problem is its happening again. The previous laptop was a CPU issue. The meter frequently hit yellow and red. So i got a refurbished HP Elitebook 8540w with:
-Intel Core i7-620m 2.7ghz Processor
-4gb RAM
-USB 3.0 and 2.0
-NVIDIA Quadro FX 880M Video Card
-Window 7 Professional 64bit OS
What more could i ask for right? Maybe a Macbook Pro but whatever. I also bought the brand new Numark Mixtrack Pro 3. I used this setup for a couple hours and BAM, audio stops, then plays again. few mins later, screen freezes, audio stops, then catches up and plays again. A couple times the whole thing froze and i was forced to close it and once had to restart the laptop. But since i switched to USB 2.0 from 3.0 ports i haven't had that issue. Just the USB dropouts. CPU meter stays waaay low. might hit 1/3 or 1/2 way at best. but never higher. The Dropout dot on the top right will display yellow then red then audio cuts. Quick clicks/pops here and there and pauses in the audio then comes back on. A performance nightmare. I have done countless hours of research and read the troubleshooting guide, even done the basic and advanced optimization from Serato. i stopped using the External USB 3.0 HDD i got specifically for my music and put my library on the internal. I disconnected all USB devices. (Which sucks because i have a USB MIDI controller i use to control functions the Mixtrack doesn't. Haven't even tried it with this new setup yet. Can't get it to work right without it.). I removed all corrupt audio files and renamed my _Serato_ folder and reanalyzed all my files. I updated my USB 3.0 drivers but it seems my 2.0's are current because i cant find anything newer anywhere online. HP's website doesn't show any. Just the 3.0's. I have tried all of my USB ports. Tried a different USB cable. Closed all other programs. Turned off Wi-Fi. I even downloaded 3 different HDD diagnostic scanners to make sure its none of my hard drives. They're ok. I have a case open with Serato but haven't got any information that has helped thus far. Anyone out there got any ideas? Anyone from Numark? HP? Serato? Windows?
Mista Unknown
5:18 AM - 15 June, 2018
In December 2015 I did what B-Blanco suggested. I havent had any issues since. lol. MUSICIANS CANNOT USE WINDOWS!!!
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