Serato DJ Lite / Intro General Discussion

Talk about Serato DJ Lite / Intro software and controllers.

Newly created crates disappear after closing and re-opening serato

pheNAM 2:22 AM - 3 November, 2014
I have been using Crates and Subcrates without any problem for about a year. Recently however, subcrates that I create and fill with files will not appear after I close and re-open DJ Intro. Specifically, I have been trying to create four new subcrates within an existing subcrate, and after re-opening software two crates will disappear while two remain. I re-tried making the subcrates several times, but achieve same results.

Thanks in advance for any help from the forum.

Micah G. 9:33 PM - 3 November, 2014
Hey pheNAM,

Hit up support, and we can help you out. Start a help request here -

pheNAM 1:53 PM - 4 November, 2014
Thanks Micah! Will do!

bageerathan 2:38 PM - 25 September, 2015
I'm also facing the same problem
RGR 2:22 PM - 19 February, 2016
Hi, just started experiencing the same problem (newly created crates disappear as close/reopen SDJ). Checking if there is a fix for this. Thanks.
Dj Ven Meister 8:46 AM - 21 February, 2016
Is there a way to keep crates from disappearing.
RGR 3:08 AM - 22 February, 2016
Opened ticket #163245.
RB ENT 1 7:46 PM - 5 March, 2016
My serato DJ intro keeps deleting all of my crates. This has been happening now for 6 months. I'm frustrated. I've tried everything. I'm running win 8, with 6 gigs. can anyone help me please...
RB ENT 1 10:00 PM - 5 March, 2016
No hep from that link, thanks tho. I'm wondering if Dj serato makes a difference. So, is anyone running 8 gigs, with windows 8, ever had a crate deleted in the past.
RB ENT 1 10:06 PM - 5 March, 2016
Anyone running win 8, with 6, gigs on DJ serato ever had a crate disappear??
DJMarrs 4:22 AM - 5 August, 2017
Same iv lost my main create and need it back asap

i think it was my fault as i closed my laptop lid after gig and never shut down serato then when i open it in the morning serato was not responding so i forced it closed through activity monitor on my MAC being that i had that create open at the time may have been why its disappeared .. need to fix with in the next 3 hours for my next gig
DJ Tecniq 1:24 AM - 6 August, 2017
Wow mad problems with SDJ...wish Scratchlive was still supported at this point. Hope 2.0 will be worth it. This looks to be mostly a pc issue? Anyone confirm on Mac?
ishman 3:42 PM - 21 June, 2018
Same thing on Mac 10.11 running SDJ 1.9.6. Started a couple months ago. Really disappointed that this is happening. Tried all suggested fixes to no avail. Serato please help.
EgorNaive 7:37 AM - 21 August, 2018
Two hours of work for nothing! THANK YOU SERATO!