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No output when controller is connected.
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No output when controller is connected.

Product
Serato DJ Pro
Version
1.6.2
Hardware
Pioneer DJ DDJ-SX
Computer
Mac
OS
Platform
-
ChrisO3 5:49 AM - 13 May, 2014
Problem, no output when controller is connected.

When I play a file without the SX controller on, it plays out my speakers just fine, but when I connect or turn on the SX, output ceases as soon as it connects. I can control the software fine with the SX (load tracks, play, pause, all buttons work, etc). I can hit CUE and hear the song in the headphones, but not the speakers.

It seems like the

All other programs allow output through my speakers.
Serato, Support
Micah G. 6:05 AM - 13 May, 2014
Hi ChrisO3,

Are you talking about your laptop speakers, or speakers connected to the DDJ-SX outputs?

Let me know.

Cheers,
Micah
ChrisO3 6:14 AM - 13 May, 2014
Both actually. I have a Scarlett 2i2 and my speakers are plugged into that, and the SX is also plugged into that as input.

It was working fine last night. I don't know what happened.
ChrisO3 6:15 AM - 13 May, 2014
Also, I did that Midi work around was posted, but the same issue persists.
ChrisO3 12:27 AM - 15 May, 2014
Hello?
Serato, Support
Micah G. 2:48 AM - 15 May, 2014
Hey ChrisO3,

Can you try connecting your speakers into the back of the DDJ-SX? That'll let us know if the issue is with the DDJ-SX, or not.

Let me know how that goes :-)

Cheers,
Micah
ChrisO3 4:46 AM - 15 May, 2014
Yes it seems to be working when coming straight from the SX. And the outputs from the Scarlett seem to be good, but it seems like the INPUTS into the scarlett arent getting any signal. Could the inputs be bad?
Serato, Support
Micah G. 9:50 PM - 18 May, 2014
Hey ChrisO3,

If the speakers are working when directly plugged into the DDJ-SX, it shows the issue lies with the soundcard. It could be the inputs, or maybe some settings on that soundcard.

Cheers,
Micah
10:08 PM, 10 Jun 2014
This help request has been closed due to inactivity.