Software help archive

Support
windows 8.1
A read-only archive of old serato.com help threads.

windows 8.1

Product
Serato DJ Pro
Version
1.6.2
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Windows 8.1
Platform
-
dj james arundel 7:42 AM - 11 May, 2014
just wont work ...... state of the art :(

windows 8.1 asus G750 ....... i7.... 32gb mem .... 500gb ssd x 2
dj james arundel 11:26 AM - 12 May, 2014
all updates on firmware applied

serato dj flashes the virtual decks for a millisecond and says connected .. but virtual decks wont stay on .....
dj james arundel 11:13 PM - 12 May, 2014
i have now moved to windows 8.0........
to see if that would help and the same problem occurs

i cant change to windows 7 :( so im not out of options

thanks james

model number g750jw t4016h
Quote:
all updates on firmware applied

serato dj flashes the virtual decks for a millisecond and says connected .. but virtual decks wont stay on .....
dj james arundel 11:16 PM - 12 May, 2014
i have now moved to windows 8.0........
to see if that would help and the same problem occurs

i cant change to windows 7 :( so im not out of options

thanks james

model number g750jw t4016h
Wizzu 11:21 PM - 12 May, 2014
Hello,

While waiting for someone from Serato to cihme in, you may already:

Try all USB inputs on the computer (USB 2.0 generally works better than USB 3.0)
Try another USB cable
Plug the hardware *before* launching SDJ
Try 1.6.0 which is more stable for some people.

Best of luck,
Wizzu 11:49 PM - 12 May, 2014
Also check this out serato.com
dj james arundel 4:20 PM - 13 May, 2014
was just the right serato dj drivers had to be installed

job done :)

just hope its stable now
dj james arundel 2:56 PM - 15 May, 2014
all working fine now ... but windows keeps crashing / restarting after 30mins play !!!!!!!

the error file suggests its a serato pioneer driver fault / compatibility

please help
Wizzu 3:28 PM - 15 May, 2014
Quote:
the error file suggests its a serato pioneer driver fault / compatibility


Can you post it?
5:11 PM, 15 May 2014
dj james arundel attached a file: IMG-20140515-WA000.jpg
View· Permalink
5:12 PM, 15 May 2014
dj james arundel attached a file: IMG-20140515-WA000.jpg
View· Permalink
dj james arundel 5:13 PM - 15 May, 2014
there you go its strange ran it 6 hours and restarted 4 times ,, on different tracks every time
Serato, Support
David Wood 2:14 AM - 20 May, 2014
Hey dj james arundel,

Thanks for getting in touch, glad to see you sorted the first issue. This new crashing issue is concerning.
Quote:
the error file suggests its a serato pioneer driver fault / compatibility

Did you do some research on the crash dump, how did you find this info?

Regards
Dave
10:08 PM, 10 Jun 2014
This help request has been closed due to inactivity.