Software help archive

A read-only archive of old serato.com help threads.

serato dj white screen

Product
Serato DJ Intro
Version
dont-know
Hardware
Pioneer DJ DDJ‑SB
Computer
PC
OS
Platform
-
ju eun park 2:01 PM - 25 April, 2014
i have ddj sr. run serato dj on my computer, it does not run white screen opens.
After a short time, saw changes to a black screen and serato dj not run.
Please tell us about this error
Rui K 10:34 PM - 28 April, 2014
Hi ju eun park,

Thanks for get in touch with us. Let's firstly try this work around and see how it go. serato.com

Please let me know how it go.

Kind Regards
Rui
ju eun park 8:20 AM - 29 April, 2014
no...
Rui K 1:40 AM - 30 April, 2014
Please give me more detail of your issues and computer specs.

Quote:
no...

This isn't really help......

Regards
Rui
ju eun park 3:47 AM - 30 April, 2014
CPU:intel xeon e3 1230v3
Ram:8GB
GPU:RADEON R9 270X
Rui K 4:01 AM - 30 April, 2014
Ok so have you recreate new useraccount and tried to open Serato DJ?
ju eun park 2:11 PM - 1 May, 2014
yes.but no action
Rui K 2:25 AM - 2 May, 2014
Try reinstall Serato DJ first. And open without internet connection.
Also open Serato DJ with right click "Run as administrator".
ju eun park 5:16 PM - 2 May, 2014
try this but no action
Rui K 1:44 AM - 5 May, 2014
What is your operations system? and do you have any other USB devices connected to your computer?

Regards
Rui
ju eun park 5:53 AM - 5 May, 2014
im windows 7 64bit and what is usb devices?
Rui K 1:25 AM - 6 May, 2014
Just any of the USB devices you are connected to your computer. Mouse, Keyboard, Hubs etc.

Have you ever been able to open Serato DJ before?

Kind Regards
Rui
ju eun park 5:11 AM - 6 May, 2014
mouse,keyboard,mic,and ddj sr
Dont move all serato DJ Version
Rui K 1:17 AM - 7 May, 2014
Hi ju eun park,

Can you try this -

Open up "Regedit" on the user account that will not work.

Under the registry HKEY_CURRENT_USER\Software\Serato\SeratoDJ, there is a key "info_whats_new_last_shown" that should say something like Serato DJ 1.6.0 (16000).

Can you please change it to something like Serato DJ 1.7.0 (17000) (a higher version then what you are running) This should prevent the whats new window from showing.

Let me know how that goes

Regards
Rui
1:18 AM, 7 May 2014
Rui K attached a file: Screen Shot 2014-05-01 at 11.17.37 am.png
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ju eun park 11:49 AM - 13 May, 2014
i don't understand
2:53 PM, 20 May 2014
ju eun park attached a file: serato.png
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ju eun park 2:53 PM - 20 May, 2014
i dont have info.what...
maasi 4:33 PM - 1 February, 2015
I have the identical problem as described. I ran Serato DJ and on the next day it was the white/black screen problem. Also have Win7, 64 Bit. No Idea what happened, nothing changed...

I have 1.7.3, changed the regentry from 1.7.0 to 1.7.3, but no change...

Anyone got an idea ?
BOZMAN 2:20 PM - 31 August, 2015
still trying to figure this sb out could anyone please help ive seen on a youtube post ddj sb hip hop mix (billboard chats)where the guy reapeats the beat with auto loop highlighted while the tune is still playing without delaying the beat does any one what hes done to activate it