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Can't activate my bought expansion packs
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Can't activate my bought expansion packs

Product
Serato DJ Pro
Version
1.6.1
Hardware
Pioneer DJ DDJ-SZ
Computer
PC
OS
Windows 8.1
Platform
-
Mike Thomson 4:23 PM - 18 April, 2014
Hi Support,

i have installed Serato DJ on my Windows 8.1 tablet and cannot activate my expansions that i've bought in the past. I could only activate the Wolf Pack. The other expansions only give me the "Enter Serial" button but i haven't got any serials for this expansions. Serato DJ was installed on my laptop but i've reinstalled Windows on that machine. So it's actually only installed on my tablet. Why can't i activate the expansion packs there? I can't deactivate the expansions on my laptop because i've already reinstalled the whole system.

Could you help me with this problem?

Regards,
Michael Hollstegge
Mike Thomson 5:31 PM - 18 April, 2014
PS: I've installed Serato on my laptop again for testing purposes and there i get the Activate buttons for all expansions. Why am i not getting the buttons on my tablet?
Serato, Support
Rui K 12:11 AM - 22 April, 2014
Hi Mike,

Thanks for get in touch with us. Your licenses has been activated to 2 computers already.
Quote:
I can't deactivate the expansions on my laptop because i've already reinstalled the whole system.

Usually you will need to deactivate the license from the computer before reinstall your OS. I will deactivate one of your reformatted computer from our database for you now so hopefully you can activate your tablet.

Please let me know how it go.

Kind Regards
Rui
10:09 PM, 10 Jun 2014
This help request has been closed due to inactivity.