Software help archive

A read-only archive of old serato.com help threads.

The audio will not play through the speaker output and the headphones.

Product
Serato DJ Pro
Version
1.6.1
Hardware
Reloop Terminal Mix 4
Computer
PC
OS
Platform
-
itsmeac 4:40 AM - 11 April, 2014
I have the 1.6.1 Serato with a Reloop Terminal Mix 4. I have downloaded the driver, the new firmware , and even tried downgrading to dj intro but none work. The sound will not play through my speakers that are connected to my master balanced output and headphones. Need Help Please trying to start mixin already. lol
Tommy Deem 4:34 PM - 12 April, 2014
do ur laptop the optimization for sdj and everything should be fine. u find the manual for that from serato web site.
Serato, Support
Sam GG 12:58 AM - 15 April, 2014
Hey itsmeac,

Could I please have your computers full specs and a list of all USB devices that you have connected?

How do you have everything connected?

What do you see on screen? Do you see 2 virtual decks or only one?

Let me know,
Sam