Hi DanJay,

ITCH is not currently supported on Windows 8. ITCH is also a discontinued product and all further development is going into Serato DJ.

Check out and download Serato DJ here > serato.com

There are a lot more features in Serato DJ and a lot of improvements. It is free to use with your DDJ-D1 :)

Kind regards

Hi,

Thanks for your help.

I start Serato Dj after I plug the DDJ S1, no compatible dj device connected.
I am lost with this Serato DJ.
I hope all the fonctions of the DDJ S1 work on Serato DJ like ITCH.

If you go into your Control Panel > Sound, under the "Playback" tab do you have your DDJ-S1 set as your default sound card? If it is, make sure you change it back to your computers internal soundcard (usually 'Speakers').

Make sure the DDJ-S1 is NOT set as the default.

Does this help?

Yes the DDJ-S1 works great with Serato DJ, and has a lot more features than the ITCH software.

Did you install Serato DJ with your DDJ-S1 connected? Try running the installation again, but make sure the DDJ-S1 is connected the whole time during installation :)

Regards

ddf-s1 not as default sound card -> check
installation again with ddj-s1 connected -check

here a picture of the problem, on left not detected, on right connected.

[url=www.casimages.com][img]nsa34.casimages.com[/img][/url]

sorry, here is the picture in full size:

www.casimages.com

Are you able to try another USB cable, or try connecting via another USB port?

Do you have an External USB hub around? If you could test connecting through the hub, that will be a good test.

Do you have any other USB devices connected at the same time?

I have seen this issue before on Windows 8 computers, but sometimes closing and reopening the program helps with the connection.

Regards

I have try the 4 usb, no external hub, no other usb device connected.
Whan i plug the ddjs1, all time this message on left/bot "error: failed to connect audio!!!"

My laptop is an Alienware17 from this year with windows 8.1

This is exactly the problem that changing the default soundcard usually fixes. Usually the "Error: Failed to connect audio" error is fixed by making sure that the controller is not set as the default.

Do you have an AMD processor in your computer by any chance? We do not support AMD processors so I am unsure if it will work.

I have good check, when i plug again, ddjs1 is not set as default
no its a Intel core I7

I have just try with the laptop of my girlfriend, it's an Asus i7, the same problem.

I have also try to go in peripherals manager under windows and desactivated the bad. inalling again serato, no way.
i have two peripherals: "ddj-s1 midi" and "pioneer ddj-s1"

I have just realised I have not asked about the firmware yet. You need to install the updated firmware on your DDJ-S1 before you can use Serato DJ.

The firmware needs to be upgraded, and you can do so here > serato.com. Please follow all instructions carefully.

Regards

Yes the latest firmware it's update, always the same

A friend give me V.....dj pro to try and he run correctly with the ddj-s1. But I don't like this, i prefer to use Serato dj!

Hope we find the solution soon.

I have the same problem - please help . All the above parameters checked

I have had this problem on two separate computers and so fo the last laptop i never upgraded from itch due to the fact i could not get it workin - now with a new PC i see the same problem still exists - what do i do >?
Nathan 021 243 1008