Software help archive

A read-only archive of old help threads.


1.8.0 (Pioneer DDJ-S1)
Pioneer DJ DDJ‑S1
Windows 8.1
DanJay 12:25 PM - 19 March, 2014
I using since many years the DDJ-S1 with Serato ITCH and apple MacBook pro.
I am really happy from this configuration.
But, i have buy a new laptop, of course with Windows 8.1
and there begin the problem.
ITCH don't open correctly (always crash), DDJ-S1 not connected.
I use this configuration also for little event, and I am in the mud now.
If you can help me it will be great and responsible.
Scott S 8:41 PM - 19 March, 2014
Hi DanJay,

ITCH is not currently supported on Windows 8. ITCH is also a discontinued product and all further development is going into Serato DJ.

Check out and download Serato DJ here >

There are a lot more features in Serato DJ and a lot of improvements. It is free to use with your DDJ-D1 :)

Kind regards
DanJay 9:46 PM - 20 March, 2014

Thanks for your help.

I start Serato Dj after I plug the DDJ S1, no compatible dj device connected.
I am lost with this Serato DJ.
I hope all the fonctions of the DDJ S1 work on Serato DJ like ITCH.
Scott S 10:11 PM - 20 March, 2014
If you go into your Control Panel > Sound, under the "Playback" tab do you have your DDJ-S1 set as your default sound card? If it is, make sure you change it back to your computers internal soundcard (usually 'Speakers').

Make sure the DDJ-S1 is NOT set as the default.

Does this help?

Yes the DDJ-S1 works great with Serato DJ, and has a lot more features than the ITCH software.

Did you install Serato DJ with your DDJ-S1 connected? Try running the installation again, but make sure the DDJ-S1 is connected the whole time during installation :)

DanJay 10:28 PM - 20 March, 2014
ddf-s1 not as default sound card -> check
installation again with ddj-s1 connected -check

here a picture of the problem, on left not detected, on right connected.

DanJay 10:29 PM - 20 March, 2014
sorry, here is the picture in full size:
Scott S 10:31 PM - 20 March, 2014
Are you able to try another USB cable, or try connecting via another USB port?

Do you have an External USB hub around? If you could test connecting through the hub, that will be a good test.

Do you have any other USB devices connected at the same time?

I have seen this issue before on Windows 8 computers, but sometimes closing and reopening the program helps with the connection.

DanJay 10:39 PM - 20 March, 2014
I have try the 4 usb, no external hub, no other usb device connected.
Whan i plug the ddjs1, all time this message on left/bot "error: failed to connect audio!!!"

My laptop is an Alienware17 from this year with windows 8.1
Scott S 10:45 PM - 20 March, 2014
Whan i plug the ddjs1, all time this message on left/bot "error: failed to connect audio!!!"

This is exactly the problem that changing the default soundcard usually fixes. Usually the "Error: Failed to connect audio" error is fixed by making sure that the controller is not set as the default.

Do you have an AMD processor in your computer by any chance? We do not support AMD processors so I am unsure if it will work.
DanJay 10:49 PM - 20 March, 2014
I have good check, when i plug again, ddjs1 is not set as default
no its a Intel core I7
DanJay 11:07 PM - 20 March, 2014
I have just try with the laptop of my girlfriend, it's an Asus i7, the same problem.
DanJay 11:28 PM - 20 March, 2014
I have also try to go in peripherals manager under windows and desactivated the bad. inalling again serato, no way.
i have two peripherals: "ddj-s1 midi" and "pioneer ddj-s1"
Scott S 12:43 AM - 21 March, 2014
I have just realised I have not asked about the firmware yet. You need to install the updated firmware on your DDJ-S1 before you can use Serato DJ.

The firmware needs to be upgraded, and you can do so here > Please follow all instructions carefully.

DanJay 5:04 PM - 22 March, 2014
Yes the latest firmware it's update, always the same

A friend give me pro to try and he run correctly with the ddj-s1. But I don't like this, i prefer to use Serato dj!

Hope we find the solution soon.
AddictNZ 1:39 AM - 6 June, 2016
I have the same problem - please help . All the above parameters checked
AddictNZ 1:43 AM - 6 June, 2016
I have had this problem on two separate computers and so fo the last laptop i never upgraded from itch due to the fact i could not get it workin - now with a new PC i see the same problem still exists - what do i do >?
Nathan 021 243 1008