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DDJ SB "no compatible dj device connected"
A read-only archive of old serato.com help threads.

DDJ SB "no compatible dj device connected"

Product
Serato DJ Pro
Version
1.6.0
Hardware
Pioneer DJ DDJ-SB
Computer
Mac
OS
Platform
-
periferico 10:42 AM - 4 March, 2014
Hello, I have problems with DDJ SB and SDJ.
I play SDJ with SL2 + Akai LPD8 with my turntables without any problem but I have "no compatible dj device connected" error when I plug only the DDJ SB.
I updated the DDJ SB firmware to 1.04, reinstalled SDJ, installed SSL again, checked the internal soundcard as default, restart the system several times ...
What can I do? If I connected the SL2 with DDJSB the program detects the controller but it's not mapped.
Sorry if my English is not correct.
Thanks in advance.
10:43 AM, 4 Mar 2014
periferico attached a file: Captura de pantalla 2014-03-04 a la(s) 11.21.16.png
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10:43 AM, 4 Mar 2014
periferico attached a file: Captura de pantalla 2014-03-04 a la(s) 11.22.05.png
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10:43 AM, 4 Mar 2014
periferico attached a file: Captura de pantalla 2014-03-04 a la(s) 11.21.39.png
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10:49 AM, 4 Mar 2014
periferico attached a file: ddjsb.pdf
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10:50 AM, 4 Mar 2014
periferico attached a file: ddjsb + sl2.pdf
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10:50 AM, 4 Mar 2014
periferico attached a file: sl2+lpd8.pdf
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periferico 5:45 PM - 4 March, 2014
I deleted the license file in "Users > yourname > Library > Application Support > Serato > Licenses" and started up serato and sign in again activating DDJ SB but "no compatible dj device connected" error continues.
I tried with different usb cables and removing midi devices in "Audio midi setup" too.
I downgraded to SDJ 1.5.2 and I get the same error, I played previously with this version without any problem with differents controllers (VCI 300, mixtrack pro, DDJSB).
Please help!! :(
periferico 6:01 PM - 5 March, 2014
Please help!!
periferico 11:33 AM - 9 March, 2014
Finally I fixed the problem on my own disabling bluetooth and wifi.
Thanks serato for your "support"