Software help archive

A read-only archive of old serato.com help threads.

Can not Recover Lost Files

Product
Serato DJ Pro
Version
1.5.2
Hardware
Numark NS7 II
Computer
Mac
OS
Platform
-
DJ Johnny B 518 12:51 AM - 6 February, 2014
I recently moved locations of all of my files, to a file on my desktop. My intentions were to back up my files to an external hard drive, the next time I analyzed files in Serato DJ it came up that most all of my files could not be found here. I have a gig Saturday and this would be a MAJOR blow and let down if I can not recover these "lost" files.

R_D_Cline 2:25 AM - 6 February, 2014
have you tried this: serato.com
DJ Johnny B 518 11:20 PM - 6 February, 2014
I havent moved my files TO an external hard drive yet, I just moved them to a "Master File" on my desktop. I do want to back all of them up to the external, but I dont want to have to use the external hard drive, to use serato.

I have clicked the "Relocate Lost Files" button and dragged the file that holds all of my songs, and it still has not "Found" my files.

I do have the Intro program, that does seem to "have" the files available to play.
R_D_Cline 1:41 PM - 7 February, 2014
but you did move your file location from the desktop correct? moving files, or renaming files will cause SDJ to lose your files. Typically you if you can find even just one file that is lost, then the rest are automatically found. provided that you move the files into the same location.
Serato, Support
David Wood 9:24 PM - 10 February, 2014
Hey DJ Johnny B 518,

Thanks for getting in touch. Yes, R_D_Cline is right, once that location is broken, the DatabaseV2 will no longer know where to look for your music.
If you have moved all your music into a folder on the desktop, the 'Relocate Lost Files' process should work and it should relocate your music from the new location.
Quote:
I have clicked the "Relocate Lost Files" button and dragged the file that holds all of my songs, and it still has not "Found" my files.

You keep using the word file, do you mean folder in some cases like this "and it still has not "Found" my files" ??

Regards
Dave W
DJ Johnny B 518 11:29 PM - 10 February, 2014
Yes I moved my files, into a folder on my desktop. And dragged that folder, into the "relocate lost files" button and it did not recover them. After hours and hours of moving files, re organizing, I chose to back up my "master folder" to my external hard drive, wipe my computer clean of all my music (big risk) and re add it all from my external. After sacrificing many hours to this process, it did work and I was able to re analyze my library in time for my gig. My suggestion to Serato, is to look into why it did not locate the lost files, as the button intended.

Thank you all for your input and help!
Serato, Support
David Wood 1:54 AM - 11 February, 2014
Quote:
My suggestion to Serato, is to look into why it did not locate the lost files, as the button intended.

I'm currently looking into this, i've found a number of issues with the way in which this is working or not working correctly. Thanks for bringing it to our addition.

Regards
Dave W
8:01 AM, 25 Feb 2014
This help request has been closed due to inactivity.