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Crates disappear when exiting Serato DJ
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Crates disappear when exiting Serato DJ

Product
Serato DJ Pro
Version
1.5.2
Hardware
Denon DJ MC2000
Computer
Mac
OS
Platform
-
dj-hitman 1:21 AM - 5 December, 2013
My created crates are not there when I exit Serato DJ and re-open program.

I've already rebuilt the database and that did not resolve.

Please help
dj-hitman 1:32 AM - 5 December, 2013
Did more troubleshooting.

It appears that Smart Crates are retained, but not regular Crates.

When I look under the following location, I don't see a folder for crates, but I do see one for smart crates:

User > Music > _Serato_
dj-hitman 6:11 AM - 7 December, 2013
Hello?

Was hoping for some help here. Crates are still disappearing every time I reopen Serato DJ. Only the smart crates stick.
dj-hitman 6:49 AM - 8 December, 2013
Well, no help from the forum but thankfully I figured it out. I will share with everyone in case someone else runs into this problem.

It had to do with permissions. I have two internal hard drives in my laptop: orig hd and a new SSD where my OS and apps are installed. Serato DJ was installed on the SSD while my iTunes music was still on my orig HD. I had to change the permissions on the orig HD so "Everyone" had Read and Write permissions. It was orig set to "read only"
Serato, Support
Sam GG 10:35 PM - 8 December, 2013
Hey dj-hitman,

Sorry about the late reply, we weren't ignoring you we have just been really busy lately.

I'm glad you have sorted this out! Read & Write permissions are often overlooked but it really important that you have them set correctly.

I'll close this thread for now but feel free to open it again if you have any more questions,

Sam