Software help archive

A read-only archive of old serato.com help threads.

Serato Crashing, when changing FX and Clicking

Product
Serato DJ Pro
Version
1.5.2
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Platform
-
Tomzon 8:44 PM - 28 November, 2013
Hi i´ve Problems with my DDJ SX.
First for Start: All Drivers and Firmware Updates are the latest.
When im Using my DDJ SX with Serato DJ on my PC (Lenovo W530=Workstation Notebook) there are some strange Clicking Sounds on PA. Sometimes they´re getting away after a time. Sometimes Serato´s crashing without any Issues.
My Lenovo Thinkpad was Equipped with Win 8. So i bought Win 7 x64 just for DJing and an extra SSD (Samsung Evo 840 120 GB)for this job.
Yould anyone please help me to solve my Problems?
8:44 PM, 28 Nov 2013
Tomzon attached a file: reporter.exe.5852.dmp
Download· Permalink
8:46 PM, 28 Nov 2013
Tomzon attached a file: SeratoDJ.exe.3368.dmp
Download· Permalink
Tomzon 8:49 PM - 28 November, 2013
Could anyone pls help me. i´m on a Gig for tomorow and i´ve no Idea to solve my Problem
Serato, Support
David Wood 1:29 AM - 2 December, 2013
Hey Tomzon,

Thanks for getting in touch. Could you please confirm which firmware you are using and rivers from Pioneer?

What are the full computer spec's of the Windows 7 machine you are using?
How much music do you have in your Serato DJ library?

Regards
Dave W
8:04 AM, 16 Dec 2013
This help request has been closed due to inactivity.