Software help archive

A read-only archive of old serato.com help threads.

some crates empty

Product
Scratch Live
Version
2.4.3
Hardware
Rane TTM 57SL
Computer
Mac
OS
Platform
-
DJ Dosage 12:12 AM - 18 September, 2013
Hey guys,
never had any issues- but all of a sudden some of my crates are empty when i check them. noticed it last saturday. no updates or anything were done- and they worked perfectly the last time i used it before then. i need these crates back. any ideas?
Rane, Support
RafaelM 5:47 PM - 18 September, 2013
Are you using an external HD?

If so, you will need to grab the crates from the _Serato_Backup/Subcrates folder and place them into the _Serato_/Subcrates folder.
7:04 AM, 3 Oct 2013
This help request has been closed due to inactivity.