My apologies for not posting this in question format. I believe my pc is up to spec. Is there anything else I should be doing? I'm new to Serato

Hey J. Maldonado,

Thanks for getting in touch,

Before I can start the troubleshooting process I need to gather some further information,

1. Can you send me your FULL computer specs?
-- RIGHT-Click your MY COMPUTER icon and select PROPERTIES
-- Copy this information back to me please.

2. How big is your internal hard drive?
-- How much free space do you have on it?

3. Are you using any external hard drives to organise your music?
-- How big is the drive?
-- How much free space is on the drive?
-- Is the drive just used for music files?

4. Do you use iTunes to organise your music?
-- How big is your iTunes music library?

5. Are you using any other USB devices?
-- Any wireless mouses / keyboards?

Thanks :)

Thanks for your response,


1.

Manufacturer: Dell
Model: N5010
Processor: Intel (R) Core(TM) i3 CPU M 350 @ 2.27 GHz 2.26 GHz
Installed Memory (RAM): 8.00 GB (7.80 GB usable)
System Type: 64-Bit Operating System

2.

Capacity: 283 GB
Free Space: 231GB

3.

I do have an external drive just for my music but I have yet to get that far on Serato

4.

No iTunes

5.

No other USB devices

Thanks for your response,


1.

Manufacturer: Dell
Model: N5010
Processor: Intel (R) Core(TM) i3 CPU M 350 @ 2.27 GHz 2.26 GHz
Installed Memory (RAM): 8.00 GB (7.80 GB usable)
System Type: 64-Bit Operating System

2.

Capacity: 283 GB
Free Space: 231GB

3.

I do have an external drive just for my music but I have yet to get that far on Serato

4.

No iTunes

5.

No other USB devices

Also, Serato runs fine and doesn't light up red CPU dot on right hand corner with DDJ SX in the standby mode. As soon as I turn the DDJ SX on the red CPU dot appears. Bar/Meter on top right hand side never goes to red.

Hey J.Maldonado,

Thanks for sending through that information.
I have sent you a private message. Please check your messages and get back to me :)

Thanks!.

Hey J.Maldonado,

Following on from our phone conversation.

Update your computer Bios.
Let me know how you get on :)

Thanks.

Unfortunately that didn't do the trick.

I had same prob and got round this by disabling the dj sx sound card in speakers and microphone hope this works for you.

Hey J.Maldonado,



I sent you a private message,lets try updating the audio drivers.

Let me know how you get on :)

Thanks.

Jamie, I appreciate all your help and apologize for the delay in getting back to you. I have figured out that the problem was with my laptop's charging/battery system and not with Serato and/or the Ddjsx. You guys are awesome with the support you give, thanks!

Hey J.Maldonado,

Thats great news! Thanks for getting back in touch to let me know :)

Feel free to get in contact again if you have any other questions / issues.

Thanks!