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recurring error related to serato
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recurring error related to serato

Product
Scratch Live
Version
2.4.3
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
OliB 11:46 PM - 24 June, 2013
I can see this error appearing in my console at a lot. Please advise. It happens when serato isn't even on.
My computer is freezing up, with and without serato open, I was wondering if this had anything to do with it.
Please advise.
Thank you.

24/06/2013 23:40:48 Finder[114] Error loading /Library/Audio/Plug-Ins/HAL/SeratoVirtualAudioPlugIn.plugin/Contents/M
acOS/SeratoVirtualAudioPlugIn: dlopen(/Library/Audio/Plug-Ins/HAL/SeratoVirtualAudioPlugIn.plugin/Con
tents/MacOS/SeratoVirtualAudioPlugIn,262): no suitable image found. Did find:
/Library/Audio/Plug-Ins/HAL/SeratoVirtualAudioPlugIn.plugin/Contents/M
acOS/SeratoVirtualAudioPlugIn:mach-o, but wrong architecture
Rane, Support
Zach S 4:14 PM - 25 June, 2013
Hey Olib,

This is a plugin for the Bridge.
Try deleting it:

Click on your Macintosh HD drive.
Click on the Library folder.
Click on the Audio folder.
Click on the Plug-Ins folder.
Click on the HAL folder.
Delete the SeratoVirtualAudioPlugin.plugin.

This will get reinstalled when you open Ableton and Scratch Live.
OliB 7:57 AM - 26 June, 2013
Hi. Not using bridge at all, or ableton, just had demos at one point. So this should work right? Will try now. Thanks
OliB 10:34 AM - 26 June, 2013
hmm. no HAL folder in the Plug-Ins folder
OliB 10:35 AM - 26 June, 2013
Even searched the whole drive, can't find SeratoVirtualAudioPlugin.
Will check other drive though
OliB 7:32 AM - 1 July, 2013
Hi. Can anyone help with this at all, please?

Thanks.
Rane, Support
Zach S 3:40 PM - 1 July, 2013
Sorry for the delay on this.
I'm not sure why you can't find this file on your computer but the error report is obviously related to it and it most definitely needs to be deleted. I'm going to drop this in the Bridge help section as it most definitely has to do with the Bridge.
3:40 PM, 1 Jul 2013
Discussion moved to The Bridge Help
OliB 5:29 PM - 8 July, 2013
Thanks.
OliB 5:32 PM - 8 July, 2013
Could it be called anything else? I'm trying to 'search' for it. Thanks
Rane, Support
Zach S 5:40 PM - 8 July, 2013
Hey OliB,

Not that I'm aware of. Serato should chime in soon.
OliB 10:19 PM - 23 July, 2013
any ideas anyone please?
Serato, Support
Martin C 4:01 AM - 24 July, 2013
Hey OliB,

I believe this is a false message/error showing up in the console that shouldn't cause any other types of problems.

Quote:
My computer is freezing up, with and without serato open, I was wondering if this had anything to do with it.


What types of things are you doing when the computer freezes up? Zach is correct, the SeratoVirtualAudioPlugIn is used for The Bridge, but you don't necessarily have to have it installed or anything.

The reason that it is in the console logs is because those reports list every active driver, even if they aren't being used. Scratch Live installs that driver by default.
OliB 2:04 PM - 31 July, 2013
Hi. Different things, nothing in particular. The more I'm doing the likely it is to occur, and it hangs. I think that's the common term.

Thanks!
Serato, Support
Martin C 9:44 PM - 31 July, 2013
It sounds like your computer could do with a fresh install of the OS or it might be worth having it checked out by a professional?

However, word of warning - I had something similar happen to me, at first it would be hanging when having a few programs open, but when I reinstalled the OS it actually made the problem worse and it was hanging every 30 seconds. The mac store ended up telling me it was the logic board that needed to be replaced.
OliB 8:34 AM - 2 September, 2013
oh my days :-(
OliB 8:34 AM - 2 September, 2013
Thanks though Martin.
Serato, Support
Sam GG 9:50 PM - 2 September, 2013
Hey OliB,

Martin C has moved on from the support team but I let him know you have gotten back to us. Let me know if there are any developments with the situation after you get a chance for an apple professional to look at it.

Cheers, Sam
7:02 AM, 17 Sep 2013
This help request has been closed due to inactivity.