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SERATO DJ CRASHES AT STARTUP
A read-only archive of old serato.com help threads.

SERATO DJ CRASHES AT STARTUP

Product
Serato DJ Pro
Version
1.2
Hardware
Pioneer DJ DDJ-S1
Computer
Mac
OS
Platform
-
J-Breeze 8:58 PM - 14 May, 2013
Hey im currently running serato dj on my mac and it wont even start up. i recently had scratch live and itch and they both worked perfectly fine. Now that i downloaded serato dj 2 weeks ago none of them startsup. i actually got scratch live to work today thank god. im a dj who is booked 4 - 5 times a week and i NEED this to work. can someone please help. i tried the changing of the serato file still doesnt startup or takes literally 3-5 minutes to startup, I dont use any external harddrives, i dont use itunes library, i have nothing plugged in any of my usb's or thunderbolt and it doesnt matter if the ddjs are pluged in or not it still doesnt work.. please help ASAP. THANKS
vboyd666 9:02 PM - 14 May, 2013
Do you have the latest version of both Scratch Live and Serato DJ installed?

Maybe an issue with too many programs manipulating the same data base. Try moving your database to a different folder (back it up) and see if Serato DJ will start without any music loaded in a database.
vboyd666 9:05 PM - 14 May, 2013
backing up your database (stolen from another thread ;-) )

- Close Serato DJ and all other programs
- Navigate to: My Music / _Serato_
- Rename this folder to _Serato_mylibrary
- Restart Serato DJ (you will have an empty library)
- Add a couple of tracks and then shut down Serato DJ
- Relaunch and see if it crashes.
J-Breeze 12:44 PM - 15 May, 2013
Yea ive tried this method before and still nothing. i deleted all serato programs and only downloaded serato dj and still crashes at startup. I recently had to put scratch live back on my computer because i need a program for work. any other ideas?
vboyd666 5:58 PM - 15 May, 2013
I'm at a loss. Sorry, maybe one of the moderators can help you out.
Serato, Support
Rui K 11:46 PM - 19 May, 2013
Hi J-Breeze,

Thanks for get in touch with us and sorry for late reply. Let's firstly try and rebuild your DatabaseV2, follow instructions from here (serato.com) and reopen Serato DJ and see if that helps.

Let me know how it go. :)

P.S. How many songs and crates do you have in your library?

Kind Regards
Rui
Serato, Support
Rui K 11:46 PM - 19 May, 2013
Thanks vboyd666 for your support! ;)
J-Breeze 10:53 PM - 21 May, 2013
Tried it still no luck. kinda getting worried about this serato dj.
Serato, Support
Rui K 3:34 AM - 22 May, 2013
Try open Scratch Live Setup menu and unselect "Read iTunes Library" and close application first. Then open Serato DJ. Is that work?

Would you please tell me how many music files in your library? And how many crates and iTunes playlist do you have in your Serato library? I asked you on last post but I didn't get answer from you.

Kind Regards
Rui
J-Breeze 6:27 PM - 22 May, 2013
that didnt work either still crashes at startup. i have about 20 crates and 2k songs. I event tried it with a new serato folder with nothing in it and still crashes at startup.
Serato, Support
Rui K 3:43 AM - 23 May, 2013
Great. Thanks for your response. When you rebuild _Serato_ folder it will reset all of your database and Serato software suppose to run fine. I think you have more than one _Serato_ folder in your internal HDD, partition or external HDD so rebuilding _Serato_ isn't solving the problem. I would suggest you to go Spotlight and search _Serato_ folder and make sure you have only one _Serato_ folder in your system. If you have more than one please rebuild those folders too.

Please let me know how it go.

Kind Regards
Rui
4:00 AM, 6 Jun 2013
This help request has been closed due to inactivity.