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Not possible to install
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Not possible to install

Product
Pitch 'n Time Pro
Version
2.5.1
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
midimarc 11:18 PM - 15 December, 2010
Product: pitchntime-pro
Version: 2.5.1
Platform: protoolshd
Computer: mac
OS Version: 10.4
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I am not able to install Pitch&Time. I downloaded and installed the iLok license, plugged the iLok then tried to install in my G5 on 10.4.11, (to work with Pro Tools 7.4). The installer does not succeed but stops at the last step and suggest to try again.
Serato, Forum Moderator
Michael R 4:45 AM - 20 December, 2010
Hi midimarc,

Does the installer give you an error message when it fails? Are you logged in as an administrator?
midimarc 8:57 PM - 20 December, 2010
The installation stops and the message is "Please try installing again", each time.
oscar morales 8:12 PM - 21 December, 2010
This message has been moved to a new discussion: serato.com

I had to fix my computer cause it caught a virus but now that i try to log into serato it wont let me it keeps telling me that the wizard window fail to install serato how can i install the software again
midimarc 8:46 PM - 21 December, 2010
"The installation stops and the message is "Please try installing again", each time and I AM logged in as administrator.
Serato, Forum Moderator
Michael R 4:26 AM - 22 December, 2010
Hey midimarc,

Can I please get you to try the following:

1) Open Finder and go to the Macintosh HD -> Library -> Receipts folder. In here you'll see the Pitch 'n Time Pro 2.5 Installer.pkg file - delete this.

2) Go to the Macintosh HD -> Library -> Application Support -> Digidesign -> Plug-Ins folder. In here you'll see the Pitch 'n Time Pro.dpm file - delete this.

3) Run the Pitch 'n Time Pro installer again.

Does it work now?
Serato, Forum Moderator
Michael R 4:27 AM - 22 December, 2010
Actually you may not see the file mentioned in step 2. If it's not there, got straight to step 3.
1:00 PM, 22 Dec 2010
midimarc attached a file: Serato Install-Not.tiff
Download· Permalink
midimarc 1:03 PM - 22 December, 2010
Hi Serato,

I looked in the Receipts folder, the file was not there. Same thing in the Digidesign Plug-ins Folder. I tried installing again this morning with the same result. I attached the window capture of the result. The name is "Serato Install-Not.tiff".

Thanks
Serato, Forum Moderator
Michael R 12:37 AM - 23 December, 2010
That's really strange that the installer receipt wasn't there. It may be that the installer is unable to write to this folder? Are you able to repair your permissions by doing the following:

1) Open Finder and go to the Applications -> Utilities folder.
2) In here you'll see the Disk Utility application, run this.
3) Select "Macintosh HD" from the list of available drives and click "Repair Disk Permissions".
4) When this finishes, try running the installer again.

Please let me know how you get on.
1:00 AM, 6 Jan 2011
This help request has been closed due to inactivity.