Support

FAQs

Answers to the questions that everyone asks.

Video-SL
What are aspect ratios?
Scratch Live
How do I find the hidden .ScratchLIVE folder on Mac and PC?
Scratch Live
How do you swap the track to the other deck without a break in the music?
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How-tos

Tips and tricks for your Serato product.

Scratch Live
How to: Install multiple versions of Scratch LIVE
Scratch Live
How-to: Troubleshoot missing iTunes tracks
Video-SL
How to: Set up a Secondary Display
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File Uploads

If you need to send a file to Serato support, you can upload it here.

Product Registration

Register your Serato products here.

Articles

Learn detailed information about how to get the best out of your Serato product.

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Videos

No reading skills required.

Scratch LIVE
Tutorial 1: Overview
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Phone and Email Support

What Serato product do you need help with?
Scratch LIVE or Video-SL
ITCH
Pitch 'n Time or Rane Series plug-ins

Website Support

For assistance or feedback in regards to any Serato website please contact web@serato.com.
Please DO NOT send Serato product help requests to this email address as it may result in a delay in you receiving help.