Software help archive

A read-only archive of old serato.com help threads.

ttm57sl maintainence

Product
Scratch Live
Version
-
Hardware
Ortofon | Serato S-120
Computer
-
OS
Platform
-
gdubbz 3:32 AM - 15 September, 2008
the fader for the headphones is not working the right side is fine but when i try to switch to channel one it bleeds baad.. i gotta hold it there and try n mix n even sometimes that doesnt work... had it less than a year sure its still under warranty duno if i should try to take the front off or just send it back.. i really cant be without it for that long!
Rane, Support
Shaun W 4:31 PM - 15 September, 2008
You should send the mixer to us (Rane) for repair. Once we receive the unit, our turnaround time is typically 2-3 days.

To send the unit in for repair you will need to be issued an RA# (return authorization number). To request an RA, please e-mail me your serial number, full name, shipping address and telephone number.

If you have any questions, please feel free to ask.




Rane contact -->> rane.com
gdubbz 11:55 PM - 15 September, 2008
is there anyway maybe its just dusty or sthin maybe? Its hard for me to send it I dj 5 nights a week...???
Rane, Support
Shaun W 4:36 PM - 16 September, 2008
You can try cleaning the cue slider using Caig DeoxIT® FaderLube, #F5MS-15 -->> store.caig.com