Software help archive

A read-only archive of old serato.com help threads.

2.4.1 crash

Product
Scratch Live
Version
2.4.1
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
Ash-1 5:29 PM - 24 May, 2012
SSL crashed last night, music was still playing but couldnt load/play tracks.
Since then everytime I start SSL it rescans all tags, my crates have been reshuffled and import dates for tracks now read as one date.
Rane, Support
RafaelM 6:14 PM - 24 May, 2012
99% of the time it crashes its due to Corrupt Files. You first need to re-analyze all files and delete all the corrupt ones.

See here for instructions: serato.com

Once you have done that - we can try to recooperate the library organization and date added etc from the _Serato_Backup folder.
Ash-1 6:35 PM - 24 May, 2012
Ok looking deeper I also notice that some of my crates are empty and the column setup has changed.
At the moment I am dj'ing every night, will be dj'ing in a couple of hours, so need to sort this out asap.
I will re-analyse all files after my gig tonight (fully appreciate I may experience another crash), but in the mean time would be most grateful if someone could advise on how I can get the library organisation back.
Rane, Support
RafaelM 6:52 PM - 24 May, 2012
You can try this. Hopefully your _Serato_Backup folder has good info in it.


Do this:
Close Scratch Live
Give the _Serato_ folder this name _Serato_OLD
Now give the _Serato_Backup folder this name _Serato_

Open the Program - does it look like its back intact?
Ash-1 7:02 PM - 24 May, 2012
Many thanks RafaelM, yes that worked, you are a star.