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VSL crashed mid set with spinning logo
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VSL crashed mid set with spinning logo

Product
Serato Video
Version
dont-know
Hardware
Rane SL4
Host
Scratch Live
Version
2.4.1
Computer
Mac
OS
Platform
-
Andy Cule 2:07 PM - 21 May, 2012
The spinning logo appeared and VSL locked up. All video and audio stopped. Serato refused to force quit, so Had to shut the whole computer down.

I don't know how but I would like to send you the report so you can tell me why this happened. I know for a fact none of the MP4's are corrupt as they are the same ones I use on my MacBook Pro

Processor 2.7 GHz Intel Core i5
Memory 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6770M 512 MB
Software Mac OS X Lion 10.7.4 (11E53)


Serato, Moderator
AnthonyS 2:41 AM - 23 May, 2012
Hi Andy Cule,

Sorry to hear you are having problems with Serato Video, lets get them sorted.

If you could attach the Crash Log to this thread that would help us determine the problem.

Also, if you do know the file that you were playing at the time it would be great if you could attach that to this thread also.

Do you have Perian installed on this laptop ?

How To Retrieve a Crash Log: serato.com

Let me know these details and we'll take it from there.

Anthony
3:00 AM, 6 Jun 2012
This help request has been closed due to inactivity.