Software help archive

Support
Portable HD Self Ejects
A read-only archive of old serato.com help threads.

Portable HD Self Ejects

Product
Scratch Live
Version
2.4.1
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
B-Nice 1:06 PM - 21 May, 2012
I am not sure this is a problem with the software, and don't think it is, but just thought I'd ask anyway. I use a portable HD that holds my music, sometimes when I am sending a song over to a chanel the HD would eject. I don't have to tell you the problem that causes in a middle of a set. I just updated my version of scratch live to the 2.4.1, I was using 2.3.3(?) until then.
Do you guys have any idea what may cause this? It doesn't happen all the time, but I was just wondering if it is because the HD maybe hot or if it is just a glitch in the data message that occurs sometimes?
Hopefully you have an answer that could help.
Thank You
Rane, Support
Shaun W 5:47 PM - 21 May, 2012
What make and model external drive are you using?
B-Nice 5:53 PM - 21 May, 2012
Western Digital passport, 500 gb
Rane, Support
Shaun W 5:58 PM - 21 May, 2012
Check the drive for a small application called Smartware. Within the Smartware preferences or settings, make sure the sleep timer is disabled.
B-Nice 1:12 AM - 22 May, 2012
I disabled the sleep timer, but just wondering, the timer would only kick in if the HD is inactive, correct? This situation usually happens while I am playing, so isn't the drive working while I'm playing?

I also ran the diagnostic scans in the software, everything came up negative.
Rane, Support
Shaun W 4:25 PM - 22 May, 2012
The sleep timer has caused issues with other users in the past, so disabling it is definitely recommended. Test things a bit and see if you can reproduce the problem :)
B-Nice 11:34 PM - 22 May, 2012
Thanks, I will do that; may take some time as that it usually happens when I've been playing for a few hours at least. I'll see what happens next time I play out.

i'll let u know.
Rane, Support
Shaun W 4:53 PM - 23 May, 2012
Sounds good :)
5:00 PM, 6 Jun 2012
This help request has been closed due to inactivity.