Software help archive

A read-only archive of old serato.com help threads.

the ok for the serial number is not displayed

Product
Serato Video
Version
dont-know
Hardware
Rane TTM 57SL
Host
Scratch Live
Version
2.4.1
Computer
Mac
OS
Platform
-
Bert 10:10 AM - 10 May, 2012
the ok for the serial number is not displayed
Serato, Moderator
AnthonyS 3:15 AM - 15 May, 2012
Hi Bert,

It seems like you are entering your Video-SL serial number into the Serato Video plugin. These are two different plugins.

Video-SL is compatible with Scratch Live 2.3.3 and any earlier versions of Scratch Live.

Serato Video is compatible with Scratch Live 2.4.1 and any future releases.

If you want to upgrade your license to a Serato Video license simply follow these steps;

1) Log in to your Serato.com Profile page.
2) Click on Products.
3) Click on 'Show Serial Numbers' and enter your password.
4) You have the option to upgrade your Video-SL license to a Serato Video License.

Download and install Serato Video 1.0.1 from this link;

serato.com

Open Scratch Live 2.4.1 Setup>Plugins>Serato Video and enter your new serial number.

Let me know how it goes and if you have any further questions.

Anthony
Bert 10:47 AM - 17 May, 2012
Hi Anthony
thank you for the answer but I followed all the instructions and still does not change can attach my code!
My serato version and well!!!!

thank you to you!!!!!!!!!!!!
Serato, Moderator
AnthonyS 2:04 AM - 18 May, 2012
Hi Bert,

Your Serato Video code is on this link; serato.com

Open Scratch Live 2.4.1>Setup>Plugins>Serato Video>Authorization

an enter the serial number.
Bert 12:58 AM - 19 May, 2012
Hello ok button problem does not appear when the cade and enter posibiliter not always exploit the programe thank you for finding me with a pôsibiliter because I do not know what to do made the code is 10000 times have j really want to scratch the video! Thank you
Serato, Moderator
AnthonyS 10:08 PM - 23 May, 2012
Hi Bert,

Sorry, your post is a little unclear ???

Just to clarify you are using Scratch Live 2.4.1 with the Serato Video 1.0.1 plugin ?

Video-SL is not compatible with Scratch Live 2.4.1.

If you could be clearer in the problems that you are having then we will be able to assist you further.

You can write in your native language and I will use google translate to understand your issue.
Bert 12:09 PM - 26 May, 2012
Hello AnthonyS



To was long but it works



Thank you to you and very good day!!!!!!!!!
Serato, Moderator
AnthonyS 10:02 PM - 27 May, 2012
Hi Bert,

Glad to hear you got it working. I will close this thread as fixed for now.