Software help archive

A read-only archive of old serato.com help threads.

the platter are not reading

Product
ITCH
Version
2.2
Hardware
Pioneer DJ DDJ-S1
Computer
PC
OS
Platform
-
phatta-flipz 3:15 AM - 8 May, 2012
on my controller everything is working but when i select a song it doesn't play..i think its something to do with the settings
Serato, Support
Martin C 3:44 AM - 18 May, 2012
Hi phatta-flipz,

What happens when you press the play button? Nothing?

Is it that the platters do not respond to when you are touching them?

Are you able to play songs in the offline player without problem? (DDJ-S1 not connected)

Do you have any other USB devices connected other than the DDJ-S1? e.g mouse or external drive?
RodrigoVolta 3:41 PM - 20 May, 2012
Tip: If you have a MOUSE or EXTERNAL KEYBOARD plugged in any USB port, remove it and do a new test.
Serato, Support
Martin C 6:21 AM - 21 May, 2012
^ Agreed!
7:00 AM, 4 Jun 2012
This help request has been closed due to inactivity.