Hi Turtle Rock Studios,
I apologize for the delay in getting a response, our Support Team has been extremely busy lately.
When you are looking into your products page of your user profile (on Serato.com) have you tried clicking on the "show serial numbers" box? This will prompt you to enter your password, and then your serial numbers should be revealed along with a box which will allow you to enter your iLok ID and send the license to that account.
You may have missed this step when first making the purchase of the license, but the products page is where you will be able to send the licenses to iLok that are not yet assigned to any account.
Here is a direct link to your products page:
serato.com
Let me know how you get on :)