Software help archive

A read-only archive of old serato.com help threads.

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Product
Serato Video
Version
1.0
Hardware
Rane TTM 57SL
Host
Scratch Live
Version
2.4.1
Computer
Mac
OS
Platform
-
skyy 11:45 PM - 23 April, 2012
i have serato video 1.1 and the middle preview window doesnt fill whole screen,it did when i first downloaded it,then i went in settings and put it in 16:9 and it changed to small window and i cannnot get it to change back
phatbob 12:16 AM - 24 April, 2012
The new beta version has a fix for that problem: serato.com
skyy 9:17 AM - 24 April, 2012
i have the new version
skyy 11:57 PM - 24 April, 2012
i tried uninstall and install again and i still get a small preview window,output window is fine
skyy 8:20 PM - 27 April, 2012
how do i get it back?
RAYMIXX 10:48 PM - 27 April, 2012
Did you try the new beta? I have the same problem but have not tried the new beta version yet 1.0.1, are you on that version? or 1.0 still

The work around is to turnoff full screen mode and drag the small output window from your secondary display to your actual Mac screen and you should see it full like widescreen mode again, than just drag the output window back to your secondary display and hit full screen again and your good to go
skyy 4:49 AM - 28 April, 2012
im on 1.01, the preview window is fine ,its the middle screen thats not in fullscreen
skyy 4:59 AM - 28 April, 2012
the output window is fine, just the middle screen doesn't take up fullcreen
skyy 5:10 AM - 28 April, 2012
ok did what u said, it worked thanks,
skyy 5:34 AM - 28 April, 2012
but why no constriants window doesn't come back,it stays on 16.9,or 4.3,if it does come back the middle screen is small again and the output screen stays small
skyy 5:38 AM - 28 April, 2012
ok guess ive better just be happy its works,but something is not right
RAYMIXX 5:55 AM - 28 April, 2012
I guess they haven't fixed it...start a help request in the actual beta so they can adress that problem and forward them this link to this help form that u have started already!!!
skyy 6:01 AM - 28 April, 2012
but tell me do you get 3 different views when you change from 16.9 4.3,no costraints,i only get 2 of 3
skyy 7:09 AM - 28 April, 2012
ok this is what i found out, if you click on 4.3 then click on 16.9 the output window gets smaller and smaller ,the more you click the smaller the output window gets, i know thats not how it's suppose to work or is it?
skyy 10:45 AM - 16 May, 2012
help please
RAYMIXX 2:19 PM - 16 May, 2012
Have u told them abt this in the beta area for the new relase?
skyy 6:13 PM - 16 May, 2012
no thought it was a serato video problem,how about link it for me having cumputer problems at the moment
RAYMIXX 7:42 PM - 16 May, 2012
It is a Serato Video problem but there is a new beta already for the next update of serato video but I'm not sure what stage there in by now...

serato.com
Serato, Forum Moderator
Mathew C 3:52 AM - 18 May, 2012
Hi Skyy,

with the aspect ratio set to 16:9 can you please try dragging the corner of the output screen out a bit.

The preview screen should now resize.

It's a bug that we can reproduce so we're aware of it and it is annoying for you but it'll be one of the noted bugs for a future release.

Also 1.0.1 is recommended, you can get that here: serato.com

Mathew
skyy 6:07 PM - 18 May, 2012
I'm using 1.0.1, when all this is happening
skyy 6:10 PM - 18 May, 2012
click on 16.9 then 4.3,do it over and over,more u switch the smaller the window gets,
Serato, Forum Moderator
Mathew C 10:30 PM - 22 May, 2012
this is a known issue for us yes. Is there a particular reason you're switching between the two often within a set?
skyy 4:17 AM - 23 May, 2012
was tryin to figure out which one i wanted to use,when i found out it did that
Serato, Forum Moderator
Mathew C 5:03 AM - 23 May, 2012
it is a bug, it's not massive priority at the moment because there's not many reasons why someone would be switching between them multiple times throughout a set. So we are indeed aware of it and have noted it as a bug.
skyy 5:04 AM - 23 May, 2012
ok