By the way, I am not using an external hard drive. This has been happening to me for a month now,each time when I try to open itch. It keeps quitting. There was one day this month that it actually came on. What happened right before it was that another application i had on quit unexpectedly and got that error and then Itch came on for a couple of hours. I quit out of it when I was done playing and then restarted my computer but it didn't work and it hasn't worked again since. Please help me. I have a gig this weekend!!

HELLO...When can I expect a fix for this? My NS6 worked fine for a long time and now it doesn't and it seems that many other people are having the same problems with no fix in site. I need something that will work. Please tell me how to make it work. I don't know how to analyze my music while in itch, because it quits before I can get it to do anything. I have also had Apple store check out my music and isolate some of my corrupt files which I have deleted from my memory and still does not work. Can I return this to you so I can get another model until you fix this problem? I have tried going back to the 1.8 version and still does not work. nothing works. PLEASE RESPOND WITH SOME ADVICE, SOMETHING.

Hey man,
if you could start your own help request (to right of the page...under your name) that would help Serato in assisting you with regard to your own personal setup.

Just copy and paste what you wrote here :-)

I don't get it? These are all my posts. I'm Prettypoison. Do you mean you want my real name?

Attaching original message as you requested from the top:

QUOTELINK

prettypoison 5:23 PM 19 April 2012 Itch turns on and closes in about 3 seconds, right before it analyzes music files. I get the error saying Itch has quit unexpectedly and sends a report to Apple. I have not been able to use my deck for a month now. I have had my Macbook pro looked at at the Apple store and they did everything they needed to do on their end, keeping my laptop for 3 days, setting aside my corrupt music files for me to delete which I have done and still not turning on. Please advise. I have a gig next weekend!! Below is the problem report sent to Apple:
Process: ITCH [876]
Path: /Applications/ITCH.app/Contents/MacOS/ITCH
Identifier: com.serato.itch
Version: ITCH version 2.2.0 (2.2.0.22)
Code Type: X86 (Native)
Parent Process: launchd [118]

Date/Time: 2012-04-19 17:17:14.475 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 438601 sec
Crashes Since Last Report: 28
Per-App Interval Since Last Report: 18521 sec
Per-App Crashes Since Last Report: 24
Anonymous UUID: CF3B2E0A-99F4-40E2-9EF1-C2D8003DFDAD

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000003ff00000
Crashed Thread: 20

Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x92b1cafa mach_msg_trap + 10
1 libSystem.B.dylib 0x92b1d267 mach_msg + 68
2 com.apple.CoreGraphics 0x94b01a6a _CGSSynchronizeWindowBackingStore + 139
3 com.apple.CoreGraphics 0x94afabd4 _CGSLockWindow + 5001
4 com.apple.CoreGraphics 0x94d29c29 CGSLockWindowRectBits + 233
5 com.apple.CoreGraphics 0x94d2a09c CGSLockWindowBits + 68
6 com.apple.QD 0x9438116e QDPlatformLockPortBits + 158
7 com.apple.QD 0x9438155c LockPortBits + 120
8 com.serato.itch 0x00079b89 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 413085
9 com.serato.itch 0x000b5527 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 657211
10 com.serato.itch 0x000b5018 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 655916
11 com.serato.itch 0x000d9948 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 805724
12 com.serato.itch 0x000d9948 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 805724
13 com.serato.itch 0x000d9948 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 805724
14 com.serato.itch 0x000d9948 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 805724
15 com.serato.itch 0x000d9948 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 805724
16 com.serato.itch 0x000dd874 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 821896
17 com.serato.itch 0x00041edd TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 184561
18 com.serato.itch 0x000f616a TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 922494
19 com.apple.HIToolbox 0x96424c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
20 com.apple.HIToolbox 0x96423ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
21 com.apple.HIToolbox 0x964467f3 SendEventToEventTarget + 52
22 com.serato.itch 0x000f7ac9 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 928989
23 com.apple.CoreFoundation 0x98d8fa3b __CFRunLoopRun + 8059
24 com.apple.CoreFoundation 0x98d8d3c4 CFRunLoopRunSpecific + 452
25 com.apple.CoreFoundation 0x98d8d1f1 CFRunLoopRunInMode + 97
26 com.apple.HIToolbox 0x96451e04 RunCurrentEventLoopInMode + 392
27 com.apple.HIToolbox 0x96451af5 ReceiveNextEventCommon + 158
28 com.apple.HIToolbox 0x965da084 _AcquireNextEvent + 54
29 com.apple.HIToolbox 0x965cfd40 RunApplicationEventLoop + 228
30 com.serato.itch 0x000f8057 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 930411
31 com.serato.itch 0x00014fa2 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 438
32 com.serato.itch 0x00014ec9 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 221

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x92b43382 kevent + 10
1 libSystem.B.dylib 0x92b43a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x92b42f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x92b42cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x92b42781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x92b425c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x92b42412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x92b429a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x92b425c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x00196360 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1578356
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x92b1cb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x92b9305f pthread_cond_wait + 48
3 com.serato.itch 0x0023063f TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209875
4 com.serato.itch 0x002299b4 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2182088
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x92b1cb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x92b9305f pthread_cond_wait + 48
3 com.serato.itch 0x0023063f TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209875
4 com.serato.itch 0x001973b8 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1582540
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 9:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 10:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 11:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 12:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 13:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 14:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 15:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 16:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x979193ab CAGuard::WaitFor(unsigned long long) + 219
4 com.apple.audio.CoreAudio 0x9791c3dd CAGuard::WaitUntil(unsigned long long) + 289
5 com.apple.audio.CoreAudio 0x97919cda HP_IOThread::WorkLoop() + 1892
6 com.apple.audio.CoreAudio 0x97919571 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x97919488 CAPThread::Entry(CAPThread*) + 140
8 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
9 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 17:
0 libSystem.B.dylib 0x92b1cafa mach_msg_trap + 10
1 libSystem.B.dylib 0x92b1d267 mach_msg + 68
2 com.apple.audio.midi.CoreMIDI 0x0193b0c1 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
3 com.apple.audio.midi.CoreMIDI 0x0195997a MIDIProcess::RunMIDIInThread() + 150
4 com.apple.audio.midi.CoreMIDI 0x0193c2d9 XThread::RunHelper(void*) + 17
5 com.apple.audio.midi.CoreMIDI 0x0193bca6 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
7 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 18:
0 libSystem.B.dylib 0x92b1cc0e mach_wait_until + 10
1 libSystem.B.dylib 0x92ba4429 nanosleep + 345
2 libSystem.B.dylib 0x92ba42ca usleep + 61
3 com.serato.itch 0x0006f30c TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 369952
4 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
5 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 19:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x00230619 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2209837
4 com.serato.itch 0x0021137d TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 2082193
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 20 Crashed:
0 libSystem.B.dylib 0xffff0860 __memcpy + 192
1 com.serato.itch 0x001b2a3c TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1694800
2 com.serato.itch 0x001da22c TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1856576
3 com.serato.itch 0x001dc058 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1864300
4 com.serato.itch 0x001dc33e TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1865042
5 com.serato.itch 0x001be84b TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1743455
6 com.serato.itch 0x001c3fe0 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1765876
7 com.serato.itch 0x001c31d6 TagLib::List<TagLib::FileRef::FileTypeResolver const*>::List() + 1762282
8 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
9 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 20 crashed with X86 Thread State (32-bit):
eax: 0xffff07a0 ebx: 0x00000001 ecx: 0x00000024 edx: 0xffa10ec0
edi: 0x46a36140 esi: 0x404ef13d ebp: 0xb0a63d28 esp: 0xb0a63d20
ss: 0x0000001f efl: 0x00010286 eip: 0xffff0860 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x3ff00000

Binary Images:
0x1000 - 0x4b1fef +com.serato.itch ITCH version 2.2.0 (2.2.0.22) <6A83DB22-4EE9-7127-11AA-DFF4724473FC> /Applications/ITCH.app/Contents/MacOS/ITCH
0x192b000 - 0x1977ffb com.apple.audio.midi.CoreMIDI 1.7.1 (42) <FB4D4B64-6ABB-679E-3AA8-21DE9062B4C1> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x13871000 - 0x13875ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn
0x138e4000 - 0x138eaff7 com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x13a00000 - 0x13a71fff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x13fc4000 - 0x13fe2ff7 +com.numark.ns6.hal ??? (2.1.0) <C4B53351-2CB6-BA09-D19B-350C903D86A7> /Library/Audio/Plug-Ins/HAL/NumarkNS6AudioHAL.plugin/Contents/MacOS/NumarkNS6AudioHAL
0x14800000 - 0x14aeffe3 +com.elgato.mpegsupport EyeTV MPEG Support 1.5 (build 100) (1.5) <7E66827F-2349-43FB-3D4B-A3955F8877C5> /Library/QuickTime/EyeTV MPEG Support.component/Contents/MacOS/EyeTV MPEG Support
0x197a4000 - 0x197c1ff3 +com.numark.ns7.hal ??? (2.0.2) <A73C3AC5-4A1B-BC91-7FCA-02E231FE7E2D> /Library/Audio/Plug-Ins/HAL/NumarkNS7AudioHAL.plugin/Contents/MacOS/NumarkNS7AudioHAL
0x197cf000 - 0x197ecffb +com.numark.V7.hal ??? (2.0.3) <2582418D-CE06-69BF-B706-EE402BE8AB46> /Library/Audio/Plug-Ins/HAL/NumarkV7AudioHAL.plugin/Contents/MacOS/NumarkV7AudioHAL
0x207d2000 - 0x207efffb +com.ploytec.xonedx.hal ??? (2.0.2) <09D53E8E-2D43-1DAB-A525-A1F3E0EE12F3> /Library/Audio/Plug-Ins/HAL/XONE_DX.plugin/Contents/MacOS/XONE_DX
0x70000000 - 0x700cbfff com.apple.audio.units.Components 1.6.5 (1.6.5) <412DBD1B-E9B5-E67C-99E4-820BF38239AC> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0x90003000 - 0x9001bff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9001c000 - 0x9001cff7 com.apple.Carbon 150 (152) <095157D7-B4EE-F73D-72E9-6C5EF55C55E2> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x90dd3000 - 0x90e8cfe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x90e8d000 - 0x911f8ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x91236000 - 0x913b8fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x913b9000 - 0x913c7ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x914cf000 - 0x91513ff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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0x993fb000 - 0x9948dfe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9948e000 - 0x99788fef com.apple.QuickTime 7.6.6 (1789) <38255AA2-8087-5AE0-CA4B-1DDE611540B1> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x99833000 - 0x99c68ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x99f28000 - 0x99f59ff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x99fe9000 - 0x9a02cff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9a02d000 - 0x9a04ffef com.apple.DirectoryService.Framework 3.6 (621.12) <A4A47C88-138C-A237-88A5-877E5CAB4494> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x9a050000 - 0x9a2c1fef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9a2c2000 - 0x9a2ddff7 libPng.dylib ??? (???) <05445692-8AF7-CAB6-EBF5-1F7B3A906CCB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9a309000 - 0x9a313fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x9a319000 - 0x9a994ff7 com.apple.CoreAUC 6.11.03 (6.11.03) <42B31B0F-18F9-29D2-A67C-7B81A47F6D67> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x9a9ce000 - 0x9aa0fff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 6
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3

Hi prettypoison,

sorry to hear about your issues there. We have a step by step article on freezing and crashing during analyzing files. Run through this: serato.com

and let me know if this helps or you continue to have issues.

Mathew

Hey Mathew,
I have gone through this troubleshooting and cannot get it to open long enough for me to analyze files. Also, this link is for Scratch Live, and I have Serato ITCH for the Numark NS6.
Please read the original request and subsequent attachments. I put in as much information as I can on this. Itch does not stay open for more than 3 seconds, it quits right before it analyzes files.

Please give me info for Serato Itch for Numark NS6. Thanks!

The library info above is the same for ITCH as it is ScratchLive, apologies I should have made that more clear. ITCH and Scratch Live share the same libraries :-)

Have you tried reinstalling ITCH with the NS6 connected?

I'd suggest a fresh download as well.

Are you able to use older versions of ITCH?

Hi Mathew, I have done a fresh download, tried to use older versions of ITCH, and still does not work. Can you guys just read all the stuff I have already written here? What happened when you looked thru my error report posted on my first post? What did that tell you? I have been without my deck for two months now. I am really disappointed that I am not getting real help here and now this thread was closed for inactivity. Well I am still having problems and I need you to really consider all the information here and give me some real things to try. MY SERATO ITCH QUITS WITHIN 2-3 SECONDS OF INITIALIZING, WHICH MEANS I HAVE NO TIME TO DO ANYTHING WITHIN THE APPLICAITON. THE ANSWER MUST LIE IN THE ERROR I POSTED THAT KEEPS SHOWING UP AFTER IT CLOSES. HOW ABOUT STARTING THERE? I HAVE DONE A LOT OF TROUBLE SHOOTING ON THIS UNIT. IT SEEMS IT NEEDS AN UPDATE OF SORTS BECAUSE IT IS NOT WANTING TO ANALYZE MY FILES. BTW, I HAVE HAD THE APPLE STORE GENIUSES ANALYZE MY MUSIC FILES AND HAVE SEPARATED MY CORRUPTED MUSIC FILES WHICH I HAVE DELETED. WHY WAS THIS WORKING FINE FOR 8 MONTHS AND NOW DOESN'T WORK? I AM NOT THE ONLY ONE EXPERIENCING THIS. WHY AM I GETTING THE RUN AROUND HERE? YOU KNOW THERE IS A PROBLEM. AREN'T THERE ANY KNOWN WORKAROUNDS TO FIX THIS? I AM WILLING TO TRY ANYTHING. INCLUDING TRADING THIS IN FOR ANOTHER BRAND DECK. I HAVE NOT BEEN ABLE TO DJ NOW FOR OVER 2 MONTHS. GIVE ME SOMETHING REAL TO TRY THAT IS PERTINENT TO ALL THE INFORMATION I HAVE ALREADY SUPPLIED AND CONSIDERS ALL THE STUFF I HAVE ALREADY TRIED.

TODAY'S ERROR. IT QUITS IN ONE SECOND. THIS IS USING AN OLDER VERSION OF ITCH. PLEASE ANAYLIZE


Process: ITCH [21536]
Path: /Applications/ITCH for Numark NS6.app/Contents/MacOS/ITCH
Identifier: com.serato.itch
Version: ITCH version 1.8.1 (1.8.1.25)
Code Type: X86 (Native)
Parent Process: launchd [140]

Date/Time: 2012-05-14 08:53:14.625 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 644343 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: CF3B2E0A-99F4-40E2-9EF1-C2D8003DFDAD

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000036700000
Crashed Thread: 12

Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x92b1cafa mach_msg_trap + 10
1 libSystem.B.dylib 0x92b1d267 mach_msg + 68
2 com.apple.CoreFoundation 0x98d8e2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x98d8d3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x98d8d1f1 CFRunLoopRunInMode + 97
5 com.apple.HIToolbox 0x96451e04 RunCurrentEventLoopInMode + 392
6 com.apple.HIToolbox 0x96451bb9 ReceiveNextEventCommon + 354
7 com.apple.HIToolbox 0x965da084 _AcquireNextEvent + 54
8 com.apple.HIToolbox 0x965cfd40 RunApplicationEventLoop + 228
9 com.serato.itch 0x0017cf7d 0x1000 + 1556349
10 com.serato.itch 0x000059e6 0x1000 + 18918
11 com.serato.itch 0x0000590d 0x1000 + 18701

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x92b43382 kevent + 10
1 libSystem.B.dylib 0x92b43a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x92b42f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x92b42cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x92b42781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x92b425c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x92b42412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x92b429a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x92b425c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x92b1cb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x92b9305f pthread_cond_wait + 48
3 com.serato.itch 0x000773df 0x1000 + 484319
4 com.serato.itch 0x0004b664 0x1000 + 304740
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x000773b9 0x1000 + 484281
4 com.serato.itch 0x0004f4cd 0x1000 + 320717
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x000773b9 0x1000 + 484281
4 com.serato.itch 0x0004f4cd 0x1000 + 320717
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x000773b9 0x1000 + 484281
4 com.serato.itch 0x0004f4cd 0x1000 + 320717
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x000773b9 0x1000 + 484281
4 com.serato.itch 0x0004f4cd 0x1000 + 320717
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x979193ab CAGuard::WaitFor(unsigned long long) + 219
4 com.apple.audio.CoreAudio 0x9791c3dd CAGuard::WaitUntil(unsigned long long) + 289
5 com.apple.audio.CoreAudio 0x97919cda HP_IOThread::WorkLoop() + 1892
6 com.apple.audio.CoreAudio 0x97919571 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x97919488 CAPThread::Entry(CAPThread*) + 140
8 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
9 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 9:
0 libSystem.B.dylib 0x92b1cafa mach_msg_trap + 10
1 libSystem.B.dylib 0x92b1d267 mach_msg + 68
2 com.apple.audio.midi.CoreMIDI 0x01aaa0c1 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
3 com.apple.audio.midi.CoreMIDI 0x01ac897a MIDIProcess::RunMIDIInThread() + 150
4 com.apple.audio.midi.CoreMIDI 0x01aab2d9 XThread::RunHelper(void*) + 17
5 com.apple.audio.midi.CoreMIDI 0x01aaaca6 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
7 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 10:
0 libSystem.B.dylib 0x92b1cc0e mach_wait_until + 10
1 libSystem.B.dylib 0x92ba4429 nanosleep + 345
2 libSystem.B.dylib 0x92ba42ca usleep + 61
3 com.serato.itch 0x0009150c 0x1000 + 591116
4 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
5 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 11:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x000773b9 0x1000 + 484281
4 com.serato.itch 0x0004f4cd 0x1000 + 320717
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 12 Crashed:
0 libSystem.B.dylib 0xffff0860 __memcpy + 192
1 com.serato.itch 0x001a11dc 0x1000 + 1704412
2 com.serato.itch 0x00223e7c 0x1000 + 2240124
3 com.serato.itch 0x00225c58 0x1000 + 2247768
4 com.serato.itch 0x00225f23 0x1000 + 2248483
5 com.serato.itch 0x000356e3 0x1000 + 214755
6 com.serato.itch 0x0003a1d0 0x1000 + 233936
7 com.serato.itch 0x000393f6 0x1000 + 230390
8 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
9 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 13:
0 libSystem.B.dylib 0x92b1cb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b4a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x92b795a8 pthread_cond_timedwait_relative_np + 47
3 com.serato.itch 0x000773b9 0x1000 + 484281
4 com.serato.itch 0x00039428 0x1000 + 230440
5 libSystem.B.dylib 0x92b4a259 _pthread_start + 345
6 libSystem.B.dylib 0x92b4a0de thread_start + 34

Thread 12 crashed with X86 Thread State (32-bit):
eax: 0xffff07a0 ebx: 0x00000001 ecx: 0x00000024 edx: 0xff764600
edi: 0x3ca36140 esi: 0x36f9b9fd ebp: 0xb0779d38 esp: 0xb0779d30
ss: 0x0000001f efl: 0x00010286 eip: 0xffff0860 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x36700000

Binary Images:
0x1000 - 0x386fe7 +com.serato.itch ITCH version 1.8.1 (1.8.1.25) <DD0CF070-808C-0077-ABFF-50E59A129E71> /Applications/ITCH for Numark NS6.app/Contents/MacOS/ITCH
0x1a9a000 - 0x1ae6ffb com.apple.audio.midi.CoreMIDI 1.7.1 (42) <FB4D4B64-6ABB-679E-3AA8-21DE9062B4C1> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x3431000 - 0x3435ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn
0x343a000 - 0x34abfff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x34d5000 - 0x34dbff7 com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x14800000 - 0x14aeffe3 +com.elgato.mpegsupport EyeTV MPEG Support 1.5 (build 100) (1.5) <7E66827F-2349-43FB-3D4B-A3955F8877C5> /Library/QuickTime/EyeTV MPEG Support.component/Contents/MacOS/EyeTV MPEG Support
0x20fd2000 - 0x20ff0ff7 +com.numark.ns6.hal ??? (2.1.0) <C4B53351-2CB6-BA09-D19B-350C903D86A7> /Library/Audio/Plug-Ins/HAL/NumarkNS6AudioHAL.plugin/Contents/MacOS/NumarkNS6AudioHAL
0x27fd2000 - 0x27fefff3 +com.numark.ns7.hal ??? (2.0.2) <A73C3AC5-4A1B-BC91-7FCA-02E231FE7E2D> /Library/Audio/Plug-Ins/HAL/NumarkNS7AudioHAL.plugin/Contents/MacOS/NumarkNS7AudioHAL
0x2efd4000 - 0x2eff1ffb +com.numark.V7.hal ??? (2.0.3) <2582418D-CE06-69BF-B706-EE402BE8AB46> /Library/Audio/Plug-Ins/HAL/NumarkV7AudioHAL.plugin/Contents/MacOS/NumarkV7AudioHAL
0x361a3000 - 0x361c0ffb +com.ploytec.xonedx.hal ??? (2.0.2) <09D53E8E-2D43-1DAB-A525-A1F3E0EE12F3> /Library/Audio/Plug-Ins/HAL/XONE_DX.plugin/Contents/MacOS/XONE_DX
0x70000000 - 0x700cbfff com.apple.audio.units.Components 1.6.5 (1.6.5) <412DBD1B-E9B5-E67C-99E4-820BF38239AC> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0x90003000 - 0x9001bff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9001c000 - 0x9001cff7 com.apple.Carbon 150 (152) <095157D7-B4EE-F73D-72E9-6C5EF55C55E2> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x90dd3000 - 0x90e8cfe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x90e8d000 - 0x911f8ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x91236000 - 0x913b8fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x913b9000 - 0x913c7ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x914cf000 - 0x91513ff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x91514000 - 0x91558fe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91559000 - 0x9157fffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x91580000 - 0x91759fff libType1Scaler.dylib ??? (???) <04AF2B34-81D4-97E9-BD56-387D37C16F46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x917b5000 - 0x917beff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x917fe000 - 0x918b6feb libFontParser.dylib ??? (???) <D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x918f5000 - 0x91ab7feb com.apple.ImageIO.framework 3.0.5 (3.0.5) <051752C3-8C25-CF4A-9BFB-C7B6D20E58E8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91ab8000 - 0x91ad7fe3 libexpat.1.dylib 7.2.0 (compatibility 7.0.0) <82E6F83F-9667-2E39-1D9D-4A49C642527D> /usr/lib/libexpat.1.dylib
0x91b48000 - 0x92a9bffb com.apple.QuickTimeComponents.component 7.6.6 (1789) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x92b1c000 - 0x92cc3ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x92e75000 - 0x92e7cff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x92e7d000 - 0x92e7dff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x92e7e000 - 0x92e89ff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92eed000 - 0x92f99fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3

The troubleshooting process may take time, somethings cannot be resolved immediately, apologies for the shut down, this happens automatically if messages are not replied to within two weeks.

From what I am able to extract from your crash report, it may be due to quicktime, are you able to update and/or reinstall quicktime for your system please?

Hi Mathew, thanks for reopening the ticket. Can you tell me how to do that with Quicktime? I put it in the trash and emptied it but I am pretty sure that is not what you meant. Can you tell me how to properly do this? I have a hunch you are right about Quicktime because I see that it was last updated around the time my deck stopped working properly.

Prettypoison

Mac version updates do this automatically, but the direct link is here:


Link: www.apple.com