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*.m4a file stalls analyze process

Product
ITCH
Version
2.2
Hardware
Vestax VCI-300
Computer
PC
OS
Platform
-
DJ LRock 6:05 PM - 18 April, 2012
I'm trying to analyze files, but when programs starts to analyze an *.m4a file it stalls the analyze process. All mp3 files seem to be analyzing okay without any problems. Most of my files are on an external drive (WD Elements 2tb) with USB 2,0
Serato, Support
David Wood 2:35 AM - 20 April, 2012
Hey DJ LRock,

Can you send one of these files to me for a look?
Just attach here on thread.

Regards
Dave w
4:04 AM, 20 Apr 2012
DJ LRock attached a file: The Roots - Rhymes And AmmoThirsty.m4a
Download· Permalink
DJ LRock 4:09 AM - 20 April, 2012
Here's one file it is stalled on right now.
Serato, Support
David Wood 2:38 AM - 24 April, 2012
Doesn't look like it's corrupt at all, i didn't find any issue with the file.
I'll get you to try importing and analyzing these files from your internal drive instead of your external just as a test.

Let me know how you go.

Regards
Dave W
3:00 AM, 8 May 2012
This help request has been closed due to inactivity.