Software help archive

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No output on left channel

Product
Serato DJ Intro
Version
1.0.5
Hardware
Vestax Typhoon
Computer
PC
OS
Platform
-
thebeattourist 3:18 AM - 18 April, 2012
Typhoon has no sound from left channel. Output level lights flash on right side only..was working fine on last use 5 days ago. Output is in stereo from headphones, and showing stereo on channel display on virtual DJ and serato. Virtual DJ was the supplied software so tried serato but did not make a difference. Fault occurs not just in software but also when playing file in media player etc when using Typhoon as the soundcard.
I tried changing options in the preferences in virtual dj..using typhoon as the sole soundcard and in conjunction with my laptops soundcard, but this did not solve the problem.
The only thing I have not been able to check is the device with another USB lead, (but I did try also with the VUH-204), but I'm not sure how a USB lead could send 99% of information correctly but malfunction in one area so the only conclusion I can come to is that it's the controller itself has a fault.

But please, if you have any advice or questions that could help me solve the problem, could you direct me?

Many thanks

Anthony
Serato, Support
David Wood 3:35 AM - 19 April, 2012
Hey Anthony,

I'd try it on another computer and if it's the same there. Take it back to the shop you brought it from or contact your closest Vestax supplier.

Sound like it's hardware related, if you find it works fine on another computer, come back to me and we will troubleshoot.

Regards
Dave W
4:00 AM, 3 May 2012
This help request has been closed due to inactivity.