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ITCH doesn't start anymore!
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ITCH doesn't start anymore!

Product
ITCH
Version
2.2
Hardware
Vestax VCI-300
Computer
PC
OS
Platform
-
Dazi 9:36 AM - 16 April, 2012
Hey,

At first you should know, that I use ITCH since 3 years WITHOUT any problems until last week.
I have updated to 2.2 and since then, I can't start ITCH. Every time I want to start it I get this message: imageshack.us (Sorry for the German...)

I've allready tried different things: Installing older version, Creating a new User: One as admin and one as normal user (every time I tried 2.2 and older versions), Tried to start it as Admin.

Now I've come to a point where I'm getting very frustrated, because I've allready tried so many different think without any success!

Please help me!

Regards

Damien

Serato, Support
David Wood 4:25 AM - 18 April, 2012
Hey Damien,

Let's try this:

1.> Go to the device manager and un-install the drivers (with "delete the drivers" selected).
2.> Un-install itch.
3.> Reboot pc.
4.> Disable anti-virus software
5.> Re-download itch and install it again

See how that goes, if it still does work we can try some other things.
Regards
Dave W
Dazi 4:40 PM - 18 April, 2012
THANK YOU !!!!

It works again!!
Serato, Support
David Wood 11:24 PM - 18 April, 2012
Great news! I'll close this thread for now, feel free to reopen if you have an further issues :)

Regards
Dave W