Software help archive

Support
Itch has stoopped work
A read-only archive of old serato.com help threads.

Itch has stoopped work

Product
ITCH
Version
2.1
Hardware
Denon DJ DN-HC5000
Computer
PC
OS
Platform
-
Da Boogie Man 11:21 AM - 14 April, 2012
Itch has stopped working, tried to uninstall and reinstall, did not work. I had to restore but still doesn't work. I do have the amd turion, but it has worked for 6months prior to now.
Serato, Support
David Wood 12:12 AM - 18 April, 2012
Hey Da Boogie Man,

Trouble with AMD can happen at anytime. Sometimes people have no problems with them and others straight off the bat. AMD is not supported sorry. Did you restore as in completely fresh install you laptop again? If now try this:

1.> Go to the device manager and un-install the drivers (with "delete the drivers" selected).
2.> Un-install itch.
3.> Reboot pc.
4.> Disable anti-virus software
5.> Re-download itch and install it again

Let me know how you go.

Dave W
1:00 AM, 2 May 2012
This help request has been closed due to inactivity.