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ITCH 2.2 sometimes won't pick up DDJ
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ITCH 2.2 sometimes won't pick up DDJ

Product
ITCH
Version
2.2
Hardware
Pioneer DJ DDJ-S1
Computer
Mac
OS
Platform
-
DJ Baby Raj 10:59 PM - 4 April, 2012
Hey, this never happen before with any of the previous versions. But since I've upgraded to 2.2 when I open ITCH with the DDJ-S1 on it doesn't pick up the hardware. It takes a few times closing and repowering the hardware for ITCH to finally pick up the DDJ.

Is this a bug?? Never happen to me in 2.1

Thanks
Serato, Support
David Wood 2:56 AM - 5 April, 2012
Hey DJ Baby Raj,

Firstly make sure your drivers are updated and firmware.
Are you using a USB Hub? Tried a new USB Cable?

Drivers download: www.pioneerelectronics.com

ITCH>Setup> Hardware>Firmware.. Should say if its up to date, if not it will give you an option to update there :)

Let me know how you go here then we will look at where to go next.

Regards
Dave W
DJ Baby Raj 3:58 AM - 5 April, 2012
I have a mac so no Windows drivers needed. Firm is Up to Date in 2.2 no USB hub. I don't think the cable is bad because if I load 2.1 it connects to the DDJ.

I even tried to reinstall 2.2 with the DDJ on and connected. It picks up if I close 2.2 and re open it... Just weird.

Is there a special way I should do it, open itch>then turn on DDJ ? or turn DDJ on first than open ITCH?
Serato, Support
David Wood 4:34 AM - 23 May, 2012
Did you get this sorted, sorry for late reply?

Regards
Dave W
5:00 AM, 6 Jun 2012
This help request has been closed due to inactivity.