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Doesn't seem drivers are loading
A read-only archive of old serato.com help threads.

Doesn't seem drivers are loading

Product
Scratch Live
Version
2.3.3
Hardware
Rane SL2
Computer
PC
OS
Platform
-
reddog 7:15 PM - 26 March, 2012
I just got my new sl2 in the mail and can't get it to work.

When I plug in my sl2 and open up the software I get the message the the hardware is not connected.

I originally plugged in the sl2, didn't allow it to load up and used the 2.3.3 update that I downloaded from Serato.com.

That did not work so I removed everything from the computer and plugged in the sl2 and let it takes it natural course and still can't get it to work.

I have gone to the Serato folder on my computer to update the driver. When I try to update it says my Sl2 is not connected and no drivers were installed.

I have looked around in the forum but not really finding what I need nor the info that has allowed me to fix my problem.
Rane, Support
Zach S 7:27 PM - 26 March, 2012
Try turning off the UAC controls and reinstalling 2.3.3 with your SL2 plugged in.

1. Shut down any open programs.
2. Click on the Start menu in the lower left corner of your desktop.
3. Click on the Search field.
4. Type in "UAC".
5. Click on the one thing that pops up.
6. Move the slider down to never and press 'apply'.

Now restart your computer to make the changes take affect.
reddog 7:49 PM - 26 March, 2012
Thanks for the help with this problem. When I am done with this fix do I then go back and put my UAC where it was before I slid it down to never?
Rane, Support
Zach S 7:50 PM - 26 March, 2012
No.. I would leave it off for good. Its Windows poor attempt at trying to protect yourself from yourself but it just ends up getting in the way of driver and program installs.
reddog 8:18 PM - 26 March, 2012
OK, I tried this but I am still being told hardware is disconnected.
Rane, Support
Zach S 9:13 PM - 26 March, 2012
Please unplug any other USB devices (except the SL2) and reinstall 2.3.3.
reddog 3:25 AM - 27 March, 2012
Unplugging all usb devices did not work either.

When I first plugged in the sl2 hardware it tried to load drivers but I stopped it because that is what the directions said to do and then load the drivers from the disc.

Can you tell me what the sl2 would have been trying to load so I can see if I can find them and delete them and start fresh. When I delete the Scratch Live software and then plug the sl2 box back in there is no automatic start of it trying to load anything anymore. I am just wondering if I could start from fresh and let it do it's thing if that will work?
Rane, Support
Zach S 4:28 PM - 27 March, 2012
Don't load anything from the disc.
At this point try downloading 2.4.1 --> serato.com.
Make sure all other USB devices are unplugged (except the SL2) and install 2.4.1.
Once installed, open the program.
If it needs to install the drivers once opened let it do its thing.

Once done, if the virtual decks still don't pop up try unplugging the SL2 and plugging it back in.
If your still having issues do this:

1. Shut down any program you have open.
2. Click on the Start menu in the lower left corner of your desktop.
3. Click on All Programs.
4. Click on the Serato folder.
5. Click on the ScratchLIVE folder.
6. Double click the 'Update Driver' link.
8:32 PM, 27 Mar 2012
reddog attached a file: sl2-1.jpg
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8:33 PM, 27 Mar 2012
reddog attached a file: sl2-2.jpg
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8:33 PM, 27 Mar 2012
reddog attached a file: sl2-3.jpg
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reddog 8:33 PM - 27 March, 2012
I have tried what was suggested above and I still get nothing. I keep getting the same thing telling me no drivers were installed. I ran as administrator too and still nothing.
Rane, Support
Zach S 9:01 PM - 27 March, 2012
Call us when your in front of your computer/gear with internet access and we'll do some troubleshooting over the phone.
mikhailperalta 2:41 AM - 3 April, 2012
i just got the same problem with my sl2.. did you solve the problem? im gon upgrade to the latest version hope it works. hope you could help me step by step with this because this is my first SL
Rane, Support
Zach S 4:27 PM - 3 April, 2012
@ mike.. try the suggestions above. If your still having issues please post your own help request and we'll help you there:)
reddog 9:43 PM - 3 April, 2012
@Mike,
What computer are you running?
reddog 7:52 PM - 21 May, 2012
I am still looking for answers here. Any suggestions from anyone?
Rane, Support
Zach S 4:57 PM - 23 May, 2012
I had told you to call us when your in front of your computer.
I think that is the best way to move forward with this.

Support number can be found here --> serato.com
5:00 PM, 6 Jun 2012
This help request has been closed due to inactivity.