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waveform/audio dropout
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waveform/audio dropout

Product
Scratch Live
Version
2.3.3
Hardware
Rane SL1
Computer
PC
OS
Platform
-
dj isaac lopez 4:33 AM - 20 March, 2012
I've been recently having trouble with Scratch Live, Audio and waveform have been dropping out.It happens every so often audio will drop and waveform will disappear for a second then reappear. I use CDJ 900's in HID mode and have switched it to relative mode and still did not work properly. If I can please get some assistance with the issue I am having, it would be greatly appreciated.
Thank you

Specs:
OS Windows 7 64 bit
Processor Pentel Dual Core i3-2310M
Memory 4GB
Storage 640GB
Processor Speed 2.10GHz
Rane, Support
Chad S. 4:36 PM - 20 March, 2012
Where is your music stored?

Are you using any USB hubs?

Are all of your files in Scratch Lvie analyzed? Have you removed any files that have a little icon next to it looking like a cd with a crack or lightning bolt through it.
RAYMIXX 5:13 PM - 20 March, 2012
It might be because your on a PC that is using an "i" intel processor using the SL-1?? You might need to upgrade to an SL-2
Rane, Support
Chad S. 5:35 PM - 20 March, 2012
There are definitely some known issues with that combo.
dj isaac lopez 8:54 PM - 20 March, 2012
using interal HD & yes I'm using a USB hub also all my tracks are analyzed along with any corruted songs have been removed
Rane, Support
Chad S. 10:49 PM - 20 March, 2012
If all of your music is stored internally, how much free space do you have remaining?

What are you connecting into the USB hub?
dj isaac lopez 11:35 PM - 20 March, 2012
yes all music is stored internally & I have 390GB free
only the cdj 900s my sl1 is connected to the laptop
dj isaac lopez 11:42 PM - 20 March, 2012
and also I noticed it doesnt save my track history
Rane, Support
Chad S. 11:42 PM - 20 March, 2012
I would turn off the User Account Controls. Here is a link to the tutorial -->serato.com

After doing so I would also run a disk defrag on your internal HD.

Waveform drop outs are usually an HD issue or something I have seen when video files are in the library. Just to confirm, do you have any videos in the library?

There are known issues with your processor and hardware where the audio will drop out. That is known and it is why we do not recommend the combination you are using.
12:00 AM, 4 Apr 2012
This help request has been closed due to inactivity.
dj isaac lopez 10:27 PM - 20 May, 2012
so I got a Hard drive and I'm still having problems.....I have owned my laptop for almost a year now and also I have had two diagnostic done to the laptop and no hardware or software so at this point is there anyelse I can do
Rane, Support
Chad S. 5:09 PM - 21 May, 2012
There are known issues with your processor and hardware where the audio will drop out. That is known and it is why we do not recommend the combination you are using.

My advice would be to try a different computer, one without the i series processor or try with an Sl 2 or Sl 3 box. Either can help confirm the known issue.
dj isaac lopez 11:13 PM - 23 May, 2012
would I have any problems running a sl4
Rane, Support
Chad S. 4:13 PM - 24 May, 2012
The Sl 4 is not effected by the i series issues on PC. That device is USB 2.0 and the problem is only present with the USB 1.1 devices.
5:00 PM, 7 Jun 2012
This help request has been closed due to inactivity.