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channel thru will not activate, sound issues, losing sound in 1 channel.
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channel thru will not activate, sound issues, losing sound in 1 channel.

Product
ITCH
Version
2.1
Hardware
Allen & Heath Xone:DX
Computer
Mac
OS
Platform
-
discofrancis 10:24 PM - 7 March, 2012
I can not get the channel thru to operate and therefore can not play an external source through my allen and heath controller. Pressing shift and cue does not do anything. Also I have some sound channel issues, any kind of pressure placed on the top of the controller, i.e. around the EQ pots, then one of the channels cuts out, then fades back, or may fade back when more pressure is applied.
Serato, Support
David Wood 2:25 AM - 13 March, 2012
Hey Discofrancis,

Firstly the issue of Channel thru, let sort that and then move on to the next problem.

When you press Shift+Cue at the same time on channels, does it turn Orange? It should go orange and the wave form should go grey; see Recording & Auxiliary inputs in Xone DX manual.


As for the Channel cutting out on the hardware, have you tried a new USB cable? Not sure, sounds like it could be a hardware fault but any more info would help so we can troubleshoot everything first before you have to send it for possible repair.

Regards
Dave W
3:00 AM, 27 Mar 2012
This help request has been closed due to inactivity.