Software help archive

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Audio Drop Outs

Product
ITCH
Version
2.1
Hardware
Allen & Heath Xone:DX
Computer
Mac
OS
Platform
-
Daniel Veitch 10:33 PM - 29 February, 2012
I brought my xone dx unit from pro audio star in August and had it shipped to NZ, I have since been experiencing audio drop outs on the master and headphones, rendering the unit un-usable.
I have since discovered there is a know issue with the UK produced units in the serial number range of 3XXX, and that they need the specific part 003-881 PCB assembly midi slave replaced.
Im pissed off as it looks like there should have been a product recall on these UK produced units and Im now stuck in a situation where to get it repaired under warranty I will have to send back to the states and cost myself hundreds of dollars.
A & H should man up and sort this out to protect there Brand image.
Serato, Support
David Wood 11:36 PM - 29 February, 2012
Hey Dan,

We spoke before on the phone. Hope you get a good response from Allen & Heath with your hardware issue.
Let us know how you go.

Regards
Dave W
11:00 PM, 14 Mar 2012
This help request has been closed due to inactivity.