Software help archive

A read-only archive of old serato.com help threads.

2 problems: Noise & Volume crash

Product
ITCH
Version
2.1
Hardware
Allen & Heath Xone:DX
Computer
Mac
OS
Platform
-
Ruslan Ustinenkov 10:51 PM - 16 February, 2012
Hello, the problem with the XONE DX. the noise is repeated every 5 seconds, with headphones and master. periodically lost volume in the same channels when gane is in the position mid. on the other computers (PC) have a defect too. last firmware & ITCH
Sorry for my bad English!
Russia, Murmansk.
Allen & Heath, Support
Al C 4:02 PM - 17 February, 2012
Hi Ruslan

Please contact our MixArt; our distributor for your territory, to make arrangements for the unit to be checked out under warranty by one of their service engineers;
- it sounds like this may be a hardware fault, if so MixArt will be able to fix the unit so full functrionality is restored to your unit.

Contact details for MixArt are available via the following link:
www.allen-heath.com

- if you have any problem getting hold of MixArt, let us know here:
www.allen-heath.com

I hope this helps

Cheers
Al
Ruslan Ustinenkov 9:49 PM - 17 February, 2012
Ok thanks! but I'm from MURMANSK, RUSSIA!