Hi rawb888,

Can you please let me know how your individual channel gains are set?

I can't comment on the future of the product sorry but I can say that you will continue to get support from us here :)

Sam.

they were set in the middle on the dial indentation.

also almost every time i pull the USB cord out my 2.66 dual core macbook pro with 8gig ram crashes. is there a sequence i need to do to keep this from happening. computer never crashed ever till i got this xone dx with itch.

Since the channel gains on the Xone:DX are actually the software track gains, these will be quite low individually as 4 tracks playing together can peak this quite easily and cause the limiter to engage. This is the nature of software mixing unfortunately. If you are only playing a couple of tracks though you should be able to turn these up a bit more. You could also increase the headroom in the setup screen?

Sam.

In terms of your crash, if you quit first then remove the USB is it all good?

no. the first couple times i unplugged. then i realized it was this causing it so o quit and it still happens. 2x now. I have most updated mac software too.

i only play 2 tracks so far. if i increase the gains wont i redline?

You should be able to increase the track gains enough to get a good recording level without redlining them. Can you let me know if the actual waveform of the recording has a much smaller amplitude than normal?