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I need my authorization code for the Video SL I have purchased in the past
A read-only archive of old serato.com help threads.

I need my authorization code for the Video SL I have purchased in the past

Product
Video-SL
Version
Video-SL 1.2.0
Scratch Live 2.3.3
Hardware
Rane SL1
Computer
Mac
OS
Platform
-
Dj Todd Phillips 9:32 PM - 12 February, 2012
I need my authorization code for the Video SL I have purchased in the past
Serato, Moderator
AnthonyS 12:08 AM - 13 February, 2012
Hi Dj Todd Phillips,

Unfortunately I can't find a record of your purchase as you did not register your Video-SL serial number.

Did you purchase a download version of Video-SL or a boxed version ?

If it was a boxed version do you still have the box ?

Do you still have the Video-SL plugin installed on your laptop ?

If you could give us a little more detail on this then we may be able to help you.
Dj Todd Phillips 12:16 AM - 13 February, 2012
I was a downloaded version. Yes it is still on my laptop.
Serato, Moderator
AnthonyS 3:22 AM - 13 February, 2012
Hi Dj Todd Phillips,

If you still have the Video-SL plugin installed and authorized on your laptop you can take a screen shot of the visible characters of the serial number and email the screen grab to support@serato.com detailing your situation.

We should be able to retrieve your details from our database with this information.
4:00 AM, 27 Feb 2012
This help request has been closed due to inactivity.