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BUG: MP3-Tags changed GENRE doesn't save

Product
ITCH
Version
2.1_
Hardware
Numark NS6
Computer
PC
OS
Platform
-
signs 3:37 PM - 10 February, 2012
Hey there.
In Vers. 2.1 (21040) It's no possible to change the Genre of some MP3-Files.
Tested this on 2 PC's with Windows 7 64-bit.

If i change the genre - for example to MINIMAL and reload the song it will switch back to the old Genre. It also doesn't change in the MP3 Tag, when i look at it direktly via e.g. Windows Explorer.

I will attach a file that doesn't work.

3:47 PM, 10 Feb 2012
signs attached a file: ARMAND_PENA___PLASTIK_FUNK-One_Love_Plastik_Funk_Mix_320.mp3
Download· Permalink
Serato, Support
David Wood 10:22 PM - 13 February, 2012
Hey Signs,

I've looked at this file and it's not the files. O.k let's try a few things.

Q: Are you using iTunes in saying that are there iTunes logos in ITCH next to your files?
Q: Are you using an external drive to read your files from?
Q: Can you rename over things like 'Comment" etc?

Let's start here first then figure it out from there. Let me know how you go.
Regards
Dave W
signs 5:50 PM - 14 February, 2012
Hey Dave,

no i don't use Itunes.
no External Drive
and yes i was able to change Song or Artist.

Hm strange. This file Works on my PC but not on my Notebook.
A few days ago i had some Files where changeing worked on my Notebook but not on PC.

I took a Video for you:
youtu.be

But I've got no idea which files it likes and witch not.
After changeing the Genre via Windows Explorer or MP3 Tag once, i can also change it via Itch
Serato, Support
David Wood 10:23 PM - 14 February, 2012
Hey Signs,

Let just work on your User account control. Run through this : serato.com

Also try moving one of the files from wherever it is to the desktop and try re-importing it into ITCH and see if it still doesn't work.
This sounds like a permissions issue within your Windows file system.
Let's try these things then come back to me and if it doesn't work we can try some other things.
Regards
Dave W
signs 4:17 PM - 15 February, 2012
User Control is completele disabled on both PC's.
I also started Itch in "Administrator mode" (right klick > Run as Administrator).
Most files work great, but some don't. Never had this issue in a older Version of Itch before.

I will try copying to the desktop alter. All the other Files in this directroy work. And they are all from the same source. It's really strange.
Serato, Support
David Wood 10:01 PM - 15 February, 2012
Hey Signs,

Try desktop thing, How many songs are we talking do you think?

Regards
Dave W
signs 6:35 PM - 16 February, 2012
Hey Dave,

Copying to Desktop doesn't work. Strange.
hm I don't know how much files. On my PC i found about 50.
On Notebook just one. But maybe i didn't notice more (because you have to load the files after editing)

Regards
Serato, Support
David Wood 8:58 PM - 16 February, 2012
Hey Signs,

O.k after looking into this with you i've come to the conclusion that this is maybe a bug for some people, we have logged it with the team and we hope to have this sorted out some stage in the future. I can't say when but it's being investigated.
Feel free to hit me up if you have any further question.

Regards
Dave W
signs 9:25 PM - 16 February, 2012
okay.
Nice to hear!
Serato, Support
David Wood 9:33 PM - 16 February, 2012
O.k Signs,

I'm going to close this thread for now but feel fell to open it you have any further issues in this area we need to know about :) Thanks for bring this to our attention.
Regards
Dave W
signs 12:51 PM - 19 February, 2012
Hey Dave.
Sorry that i Reopened this thread again.

I good friend of mine just gave me a couple of songs.
Well. I found, that I'm not able to change the Genre at only one of them. On none of my 2 PC's.
So i will attach one of them. Maybe this time you aren't able too. Who knows.

Please check it out.

He used Traktor. and all the Songs had been anlysed by Traktor before. Maybe this is the Problem???

Really anoying to always search for the song in Windows Explorer to edit the Genre....
12:56 PM, 19 Feb 2012
signs attached a file: Netsky - Escape ft.mp3
Download· Permalink
Serato, Support
David Wood 2:04 AM - 23 May, 2012
You still need help with this? Sorry must have missed this thread somehow Signs ...

Regards
Dave W
3:00 AM, 6 Jun 2012
This help request has been closed due to inactivity.