Software help archive

A read-only archive of old serato.com help threads.

purchased video-sl

Product
Video-SL
Version
Video-SL 1.2.0
Scratch Live 2.3.3
Hardware
Rane Sixty-Eight
Computer
PC
OS
Platform
-
djbtk 12:52 PM - 10 February, 2012
i purchased video sl but never recieved a code or email...what do i do?
Dj alex Rico 11:33 PM - 10 February, 2012
Hello i have a question,i purchased ,Video Sl,a couple of months ago,i installed to my HP lap top,i just bought me a Mac Pro,i download the Video Sl,again but it is asking me for the Code,and i don't have it.My question is,if i need to buy the program again since i lost my code & I'm using a Macpro.
DJ Deano 5:12 PM - 11 February, 2012
@ DJBTK have you checked your spam account?
I got my code as soon as i purchased.

@ DJ Alex Rico, all you need to do is de-authorise your code, then re enter the code in your mac.

You can install VSL on 2 computers but can only use 1 machine at a time.

Do a search on the forum, there is plenty topics about it.
djbtk 8:50 PM - 11 February, 2012
i have checked it...havent recieved anything
Dj alex Rico 10:50 PM - 11 February, 2012
Thank u very much,Dj Deano i got it.God bless..
DJ Deano 2:26 AM - 12 February, 2012
@ DJ Alex Rico, im sure the support staff will be able to advise you further with codes if you contact them, as they will be able to check various database records and let you know.

@ DJBTK, you may also want to contact the support staff via e-mail, they are a friendly bunch, and should be able to help you.
Dj alex Rico 3:22 AM - 12 February, 2012
Cool,i will.thanks for your help again...
Serato, Moderator
AnthonyS 12:12 AM - 13 February, 2012
Hi djbtk,

If you log in to your Serato.com user account and go to your Profile page>Click on ADD/Register New Product and there you will find your Video-SL serial number.

Let me know if you have any further questions regarding Video-SL.

Anthony
1:00 AM, 27 Feb 2012
This help request has been closed due to inactivity.