Software help archive

A read-only archive of old serato.com help threads.

USB DROP OUT ONLY ONCE IN AWHILE

Product
Video-SL
Version
Video-SL 1.2.0
Scratch Live 2.3.3
Hardware
Rane SL1
Computer
PC
OS
Platform
-
KEWLAID 11:44 PM - 5 February, 2012
AFTER PLAYING A GIG I STRAT HAVING USB DROP OUTS THAN I GO TO ANOTHER GIG AND NO USB DROP OUTS WHAT COULD BE THE PROBLEM I TRIED DOING ALL THE BUFFERS AND THAT KIND OF STUFF
Serato, Support
David Wood 12:41 AM - 9 February, 2012
Hey Kewlaid,

Did you use a different USB cord between gigs?

Regards
Dave W
KEWLAID 5:21 PM - 10 February, 2012
Same usb cord its all in my case.
When playing MP3 I have no issues as of yet. Only happens when I switch and start playing music videos on SL does it start to have USB drop out I tried using the buffer n still has not yet resolved problem.
Serato, Support
David Wood 8:47 PM - 12 February, 2012
Hey Kewlaid,

Could be a couple of things, let's try making sure you have Bluetooth & Wireless turned off. Could be connecting to a Wireless at one venue and not another.
Also take a look at this windows optimization guide here : serato.com

Also if I can get you to do a DPC trace report, see link: serato.com

Let me know how you go.

Regards
Dave W
DJKEWLAID 12:11 AM - 14 February, 2012
I tried all of those things did all that stuff still having same issue at venue.
Only does it when I play video when playing just mp3 no problem when switching and running to video sl usb drops out.
I should have bought a Mac!!! LOL
DJKEWLAID 12:24 AM - 14 February, 2012
Could it be that it is something to do with 2.3.3???
Maybe its a bug never had issues before just started recently.
Maybe its my sl 1 box
Serato, Support
David Wood 1:10 AM - 14 February, 2012
O.k cool, can i get you to do that DPC trace report chief ?
Then can have a good look at it and maybe that will be helpful.
serato.com

Dave W
KEWLAID 3:45 PM - 15 February, 2012
--------------------------
DPC Info

--------------------------
CPU Usage Summing By Module For the Whole Trace

CPU Usage from 0 us to 2370135 us:

CPU 0 Usage CPU 1 Usage CPU 2 Usage CPU 3 Usage CPU 4 Usage CPU 5 Usage CPU 6 Usage CPU 7 Usage
usec % usec % usec % usec % usec % usec % usec % usec % Module
517 0.02 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 HDAudBus.sys
1 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 HECIx64.sys
2 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 HTTP.sys
50 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 NETIO.SYS
2 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 Ntfs.sys
2737 0.12 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 SynTP.sys
421945 17.80 8728 0.37 8310 0.35 0 0.00 15542 0.66 0 0.00 8067 0.34 0 0.00 USBPORT.SYS
52 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 Wdf01000.sys
18 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 afd.sys
17232 0.73 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 dxgkrnl.sys
1 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 fltmgr.sys
17 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 i8042prt.sys
1480 0.06 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 iaStor.sys
229 0.01 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 ndis.sys
23 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 netbt.sys
1183 0.05 138 0.01 474 0.02 1 0.00 465 0.02 1 0.00 607 0.03 11 0.00 ntoskrnl.exe
2 0.00 4 0.00 4 0.00 5 0.00 4 0.00 5 0.00 3 0.00 5 0.00 rassstp.sys
4 0.00 2 0.00 2 0.00 2 0.00 1 0.00 2 0.00 3 0.00 2 0.00 srv.sys
133 0.01 10 0.00 9 0.00 9 0.00 7 0.00 7 0.00 9 0.00 9 0.00 tcpip.sys
8 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 tunnel.sys
4 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 usbccgp.sys

Total = 31605
Elapsed Time, > 0 usecs AND <= 1 usecs, 1861, or 5.89%
Elapsed Time, > 1 usecs AND <= 2 usecs, 854, or 2.70%
Elapsed Time, > 2 usecs AND <= 4 usecs, 5986, or 18.94%
Elapsed Time, > 4 usecs AND <= 8 usecs, 9419, or 29.80%
Elapsed Time, > 8 usecs AND <= 16 usecs, 2472, or 7.82%
Elapsed Time, > 16 usecs AND <= 32 usecs, 5245, or 16.60%
Elapsed Time, > 32 usecs AND <= 64 usecs, 5284, or 16.72%
Elapsed Time, > 64 usecs AND <= 128 usecs, 483, or 1.53%
Elapsed Time, > 128 usecs AND <= 256 usecs, 1, or 0.00%
Total, 31605

Total = 228 for module HDAudBus.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 89, or 39.04%
Elapsed Time, > 2 usecs AND <= 4 usecs, 117, or 51.32%
Elapsed Time, > 4 usecs AND <= 8 usecs, 21, or 9.21%
Elapsed Time, > 8 usecs AND <= 16 usecs, 1, or 0.44%
Total, 228

Total = 2 for module HECIx64.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 1, or 50.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 1, or 50.00%
Total, 2

Total = 1 for module HTTP.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 100.00%
Total, 1

Total = 10 for module NETIO.SYS
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 2, or 20.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 3, or 30.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 4, or 40.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 1, or 10.00%
Total, 10

Total = 1 for module Ntfs.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 100.00%
Total, 1

Total = 185 for module SynTP.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 1, or 0.54%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 0.54%
Elapsed Time, > 4 usecs AND <= 8 usecs, 16, or 8.65%
Elapsed Time, > 8 usecs AND <= 16 usecs, 109, or 58.92%
Elapsed Time, > 16 usecs AND <= 32 usecs, 52, or 28.11%
Elapsed Time, > 32 usecs AND <= 64 usecs, 6, or 3.24%
Total, 185

Total = 24580 for module USBPORT.SYS
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 4164, or 16.94%
Elapsed Time, > 4 usecs AND <= 8 usecs, 7775, or 31.63%
Elapsed Time, > 8 usecs AND <= 16 usecs, 1738, or 7.07%
Elapsed Time, > 16 usecs AND <= 32 usecs, 5147, or 20.94%
Elapsed Time, > 32 usecs AND <= 64 usecs, 5272, or 21.45%
Elapsed Time, > 64 usecs AND <= 128 usecs, 483, or 1.97%
Elapsed Time, > 128 usecs AND <= 256 usecs, 1, or 0.00%
Total, 24580

Total = 2 for module Wdf01000.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 1, or 50.00%
Elapsed Time, > 32 usecs AND <= 64 usecs, 1, or 50.00%
Total, 2

Total = 3 for module afd.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 33.33%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 33.33%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 1, or 33.33%
Total, 3

Total = 5600 for module dxgkrnl.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 1805, or 32.23%
Elapsed Time, > 1 usecs AND <= 2 usecs, 474, or 8.46%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1511, or 26.98%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1333, or 23.80%
Elapsed Time, > 8 usecs AND <= 16 usecs, 455, or 8.13%
Elapsed Time, > 16 usecs AND <= 32 usecs, 22, or 0.39%
Total, 5600

Total = 1 for module fltmgr.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 1, or 100.00%
Total, 1

Total = 2 for module i8042prt.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 50.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 1, or 50.00%
Total, 2

Total = 134 for module iaStor.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 5, or 3.73%
Elapsed Time, > 4 usecs AND <= 8 usecs, 23, or 17.16%
Elapsed Time, > 8 usecs AND <= 16 usecs, 92, or 68.66%
Elapsed Time, > 16 usecs AND <= 32 usecs, 13, or 9.70%
Elapsed Time, > 32 usecs AND <= 64 usecs, 1, or 0.75%
Total, 134

Total = 18 for module ndis.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 6, or 33.33%
Elapsed Time, > 1 usecs AND <= 2 usecs, 3, or 16.67%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 5.56%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 4, or 22.22%
Elapsed Time, > 16 usecs AND <= 32 usecs, 1, or 5.56%
Elapsed Time, > 32 usecs AND <= 64 usecs, 3, or 16.67%
Total, 18

Total = 1 for module netbt.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 1, or 100.00%
Total, 1

Total = 775 for module ntoskrnl.exe
Elapsed Time, > 0 usecs AND <= 1 usecs, 39, or 5.03%
Elapsed Time, > 1 usecs AND <= 2 usecs, 262, or 33.81%
Elapsed Time, > 2 usecs AND <= 4 usecs, 167, or 21.55%
Elapsed Time, > 4 usecs AND <= 8 usecs, 241, or 31.10%
Elapsed Time, > 8 usecs AND <= 16 usecs, 62, or 8.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 3, or 0.39%
Elapsed Time, > 32 usecs AND <= 64 usecs, 1, or 0.13%
Total, 775

Total = 32 for module rassstp.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 10, or 31.25%
Elapsed Time, > 1 usecs AND <= 2 usecs, 17, or 53.13%
Elapsed Time, > 2 usecs AND <= 4 usecs, 5, or 15.63%
Total, 32

Total = 9 for module srv.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 2, or 22.22%
Elapsed Time, > 2 usecs AND <= 4 usecs, 7, or 77.78%
Total, 9

Total = 16 for module tcpip.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 3, or 18.75%
Elapsed Time, > 8 usecs AND <= 16 usecs, 9, or 56.25%
Elapsed Time, > 16 usecs AND <= 32 usecs, 4, or 25.00%
Total, 16

Total = 4 for module tunnel.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 2, or 50.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 2, or 50.00%
Total, 4

Total = 1 for module usbccgp.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 100.00%
Total, 1

All Module = 31605, Total = 31605, EQUAL

--------------------------
Usage From 0 ms to 2370 ms, Summing In 1 second intervals. Intervals=3

CPU 0 Usage CPU 1 Usage CPU 2 Usage CPU 3 Usage CPU 4 Usage CPU 5 Usage CPU 6 Usage CPU 7 Usage
Start (ms) End (ms) (usec) % (usec) % (usec) % (usec) % (usec) % (usec) % (usec) % (usec) %
0-1000 : 193287, 19.33 4939, 0.49 3910, 0.39 12, 0.00 5309, 0.53 9, 0.00 4472, 0.45 12, 0.00
1000-2000 : 202045, 20.20 2791, 0.28 4066, 0.41 6, 0.00 8278, 0.83 7, 0.00 3458, 0.35 17, 0.00
2000-2370 : 50317, 13.59 1154, 0.31 824, 0.22 0, 0.00 2433, 0.66 0, 0.00 759, 0.21 0, 0.00

--------------------------
Interrupt Info

--------------------------
CPU Usage Summing By Module For the Whole Trace

CPU Usage from 0 us to 2370135 us:

CPU 0 Usage CPU 1 Usage CPU 2 Usage CPU 3 Usage CPU 4 Usage CPU 5 Usage CPU 6 Usage CPU 7 Usage
usec % usec % usec % usec % usec % usec % usec % usec % Module
16 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 ACPI.sys
1299 0.05 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 HDAudBus.sys
2 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 HECIx64.sys
41839 1.77 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 USBPORT.SYS
17896 0.76 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 dxgkrnl.sys
4012 0.17 1239 0.05 1545 0.07 1369 0.06 1734 0.07 1432 0.06 1832 0.08 1476 0.06 hal.dll
10938 0.46 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 i8042prt.sys
339 0.01 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 0 0.00 iaStor.sys

Total = 32441
Elapsed Time, > 0 usecs AND <= 1 usecs, 11823, or 36.44%
Elapsed Time, > 1 usecs AND <= 2 usecs, 5827, or 17.96%
Elapsed Time, > 2 usecs AND <= 4 usecs, 4070, or 12.55%
Elapsed Time, > 4 usecs AND <= 8 usecs, 9255, or 28.53%
Elapsed Time, > 8 usecs AND <= 16 usecs, 1350, or 4.16%
Elapsed Time, > 16 usecs AND <= 32 usecs, 78, or 0.24%
Elapsed Time, > 32 usecs AND <= 64 usecs, 35, or 0.11%
Elapsed Time, > 64 usecs AND <= 128 usecs, 3, or 0.01%
Total, 32441

Total = 1 for module ACPI.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 1, or 100.00%
Total, 1

Total = 228 for module HDAudBus.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 4, or 1.75%
Elapsed Time, > 4 usecs AND <= 8 usecs, 217, or 95.18%
Elapsed Time, > 8 usecs AND <= 16 usecs, 4, or 1.75%
Elapsed Time, > 16 usecs AND <= 32 usecs, 2, or 0.88%
Elapsed Time, > 32 usecs AND <= 64 usecs, 1, or 0.44%
Total, 228

Total = 2 for module HECIx64.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 2, or 100.00%
Total, 2

Total = 9126 for module USBPORT.SYS
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1834, or 20.10%
Elapsed Time, > 4 usecs AND <= 8 usecs, 7165, or 78.51%
Elapsed Time, > 8 usecs AND <= 16 usecs, 83, or 0.91%
Elapsed Time, > 16 usecs AND <= 32 usecs, 10, or 0.11%
Elapsed Time, > 32 usecs AND <= 64 usecs, 32, or 0.35%
Elapsed Time, > 64 usecs AND <= 128 usecs, 2, or 0.02%
Total, 9126

Total = 3547 for module dxgkrnl.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1503, or 42.37%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1618, or 45.62%
Elapsed Time, > 8 usecs AND <= 16 usecs, 403, or 11.36%
Elapsed Time, > 16 usecs AND <= 32 usecs, 23, or 0.65%
Total, 3547

Total = 18315 for module hal.dll
Elapsed Time, > 0 usecs AND <= 1 usecs, 11823, or 64.55%
Elapsed Time, > 1 usecs AND <= 2 usecs, 5805, or 31.70%
Elapsed Time, > 2 usecs AND <= 4 usecs, 646, or 3.53%
Elapsed Time, > 4 usecs AND <= 8 usecs, 24, or 0.13%
Elapsed Time, > 8 usecs AND <= 16 usecs, 17, or 0.09%
Total, 18315

Total = 1105 for module i8042prt.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 217, or 19.64%
Elapsed Time, > 8 usecs AND <= 16 usecs, 843, or 76.29%
Elapsed Time, > 16 usecs AND <= 32 usecs, 42, or 3.80%
Elapsed Time, > 32 usecs AND <= 64 usecs, 2, or 0.18%
Elapsed Time, > 64 usecs AND <= 128 usecs, 1, or 0.09%
Total, 1105

Total = 117 for module iaStor.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 20, or 17.09%
Elapsed Time, > 2 usecs AND <= 4 usecs, 83, or 70.94%
Elapsed Time, > 4 usecs AND <= 8 usecs, 14, or 11.97%
Total, 117

All Module = 32441, Total = 32441, EQUAL

--------------------------
Usage From 0 ms to 2370 ms, Summing In 1 second intervals. Intervals=3

CPU 0 Usage CPU 1 Usage CPU 2 Usage CPU 3 Usage CPU 4 Usage CPU 5 Usage CPU 6 Usage CPU 7 Usage
Start (ms) End (ms) (usec) % (usec) % (usec) % (usec) % (usec) % (usec) % (usec) % (usec) %
0-1000 : 33031, 3.30 522, 0.05 630, 0.06 570, 0.06 713, 0.07 593, 0.06 730, 0.07 601, 0.06
1000-2000 : 34034, 3.40 572, 0.06 752, 0.08 657, 0.07 845, 0.08 708, 0.07 920, 0.09 752, 0.08
2000-2370 : 9278, 2.51 143, 0.04 163, 0.04 140, 0.04 175, 0.05 130, 0.04 182, 0.05 122, 0.03


Distribution of number of 2000 ms intervals w.r.t. DPC/ISR usage:

CPU 0 CPU 1 CPU 2 CPU 3 CPU 4 CPU 5 CPU 6 CPU 7
DPC/ISR Usage % DPC ISR Combined DPC ISR Combined DPC ISR Combined DPC ISR Combined DPC ISR Combined DPC ISR Combined DPC ISR Combined DPC ISR Combined
>= 0 AND <= 1 0 1 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
> 1 AND <= 5 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 5 AND <= 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 10 AND <= 20 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 20 AND <= 40 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 40 AND <= 60 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 60 AND <= 80 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 80 AND <= 100 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
---
Total: 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Serato, Support
David Wood 10:26 PM - 15 February, 2012
Hey Kewlaid,

Your DPC report comes up fine so it' maybe another issue.
If it only happens when your using Video-SL then it may be a CPU issue. Does the USB dropout light actually turns on when you get these dropouts? This appears at the top bar of the main Scratch Live screen.

Also check what your CPU is doing when your running Video-SL and it's playing videos. You can check the CPU % in Task Manager.

Also what is your computer specs ?

Regards
Dave W
KEWLAID 8:43 AM - 16 February, 2012
hpdv7-4290us
intel core i7-2630QM cpu@2.00ghz 2.00ghz
8gb memory
64bit operating system
KEWLAID 8:44 AM - 16 February, 2012
yes the usb light comes on when these drop outs happen
phatbob 10:03 AM - 16 February, 2012
I hate to say it, but you could be running into this:

serato.com
Serato, Support
David Wood 8:30 PM - 16 February, 2012
Hey Kewlaid,

Thanks Phatbob but i don't think this maybe the issue in this case as the drop out's seem to only happen with video.

Are you your files analyzed?

Also can you please tell me what your CPU levels are like when using Video SL compared with Scratch Live?

Regards
Dave W
KEWLAID 11:10 PM - 16 February, 2012
all files are analyzed!!!

cpu levels are slightly higher when running video

i just upgraded my memory today to 8gb instead of 6gb
maybe it will help!!!
KEWLAID 11:11 PM - 16 February, 2012
hey Dave do you know when they are going to release a BETA version of the new SERATO VIDEO?
Serato, Support
David Wood 11:14 PM - 16 February, 2012
Serato video should be out in March. Don't have an exact date yet.

Let me know how you go with the ram update buddy :)

Dave
KEWLAID 5:28 AM - 17 February, 2012
thanks man i let you know when i get it up and playin this weekend at the gig

thanks man!!!
KEWLAID 12:40 AM - 20 February, 2012
So Dave I had no problems this weekend at all FLAWLESS mixin' great video transitions
No USB dropping out at all.
Looks like might have fixed issue
Do you know if the new VIDEO coming out in march is going to be like ME?
Serato, Support
David Wood 1:16 AM - 20 February, 2012
Great news! You'll have to wait and see :)

Regards
Dave W
2:00 AM, 5 Mar 2012
This help request has been closed due to inactivity.