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freeze & crash
A read-only archive of old serato.com help threads.

freeze & crash

Product
ITCH
Version
2.1
Hardware
Numark NS7 + Numark NSFX
Computer
Mac
OS
Platform
-
wayne aka djkool 1:07 AM - 5 February, 2012
itch has been freezing quite a bit momentarily more frequent when costume crate is uncheck as 7:30pm feb,04,2012 itch starts to crash when open ,i try an 1.7 and it loads up and work itch2.1 will not start up crashes while loading the data base
1:16 AM, 5 Feb 2012
wayne aka djkool attached a file: ITCH_2012-02-04-195040_wayne-mitchels-MacBook-Pro.crash
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10:35 AM, 7 Feb 2012
wayne aka djkool attached a file: ITCH_2012-02-06-035048_wayne-mitchels-MacBook-Pro.crash
Download· Permalink
Numark, Support
sbangs 7:37 PM - 8 February, 2012
Hello, can you confirm what formats you are using?
wayne aka djkool 9:04 PM - 8 February, 2012
macintosh HD is Mac OS Extended (Journaled)
external HD is MS-DOS (FAT32)
Serato, Forum Moderator
Samuel S 11:22 PM - 8 February, 2012
Hey Wayne,

Can you please try rebuilding your database v2 file? You can find instructions on how to do this here:

www.serato.com

Let me know how you get on.

Sam.
wayne aka djkool 4:27 AM - 9 February, 2012
i did try rebuilding the data base before i post and it freeze up for about an hour then gave up i will try again
wayne aka djkool 7:58 PM - 9 February, 2012
got itch to load up but still freeze 5-30sec when custom crate is uncheck an when try to edit settings
Serato, Forum Moderator
Samuel S 9:08 PM - 12 February, 2012
So when you have this option enabled you don't have a freeze? Can you please compress (zip) your _Serato_ folder and upload it to the thread please? I might need to take a look.

Cheers,

Sam.
wayne aka djkool 1:39 AM - 15 February, 2012
about 95% less freeze
1:45 AM, 15 Feb 2012
wayne aka djkool attached a file: _Serato_.zip
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wayne aka djkool 4:54 AM - 17 February, 2012
sorry i mean to say 55% less freezing not 95% so i still need help to fix this. i love itch but right now i have no choice but to used vdj
thanks
Serato, Forum Moderator
Samuel S 12:38 AM - 20 February, 2012
Can you please let me know if you rename your _Serato_ folder to _Serato_old and open up ITCH (it will be a blank library) add a few tracks and try analyze them if you still get the same crashes?

Sam.
wayne aka djkool 1:22 AM - 23 February, 2012
Did just what you suggested and it worked perfectly

ps
all my music is on a external drv
thankz
wayne aka djkool 8:33 PM - 26 February, 2012
do you have fix? once i add all my music it starts to freeze again

thx
Serato, Forum Moderator
Samuel S 9:06 PM - 26 February, 2012
Could you please let me know how large your library is and how many crates you have?

Sam.
wayne aka djkool 3:11 AM - 27 February, 2012
Library is 316 GB. 3 crates, crate#1 has1600 subcrates. crate#2 has 400 subcrates & crate#3 has 12 subcrates
Serato, Forum Moderator
Samuel S 8:48 PM - 27 February, 2012
Hi Wayne,

Sorry for the slow reply. It sounds like your library and crates are just hitting the memory limit as allocated by the operating system for ITCH. Once this happens you will run into freezing and crashing problems. We are currently working at improving our library system so that we can handle larger libraries and crate structures but unfortunately this is quite a large rewrite of the current system so might not be available for a while. We are also looking to make small optimizations though in the near future.

The only workaround I can suggest right now unfortunately is to cut down the size of your library and the number of crates you have. You will find it runs a lot smoother and won't crash.

Let me know if you have any other questions though.

Cheers,

Sam.
wayne aka djkool 9:29 PM - 27 February, 2012
Thank you
Serato, Forum Moderator
Samuel S 9:44 PM - 27 February, 2012
I'll close this one off for now but please feel free to re-open if you run into more issues.

Cheers,

Sam.