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Computer HDD failed... can't get back into desktop.. lost SN for video SL
A read-only archive of old serato.com help threads.

Computer HDD failed... can't get back into desktop.. lost SN for video SL

Product
Video-SL
Version
Video-SL dont-know
Scratch Live 2.3.3
Hardware
Rane SL2
Computer
PC
OS
Platform
-
DJ Kristyles 12:39 AM - 5 February, 2012
HardDrive failed on laptop that had my Video SL installed... I bought the add on a few years back.. I didn't register the video SL and I just got a new computer... How do i get a another version of Video SL without having to purchase again?
Serato, Forum Moderator
Mathew C 2:31 AM - 8 February, 2012
Hi DJ Kristyles,

Do you still have this authorized on your computer? If you don't have the box, manual or any other confirmation of purchase then we may be able to go off the 6 digits that shows in the setup screen when you enable Video-SL. Upload a screen shot of this and attach it to this thread and only staff will be able to see it.

Mathew
DJ Kristyles 4:44 AM - 9 February, 2012
I have it authorized on the labtop .. the problem is my laptop freezes up(failing harddrive). I don't have the box, manuel or any other confirmation of the purchase due to the flooding back in Sept/oct in PA... I know I am screwed on this....
Serato, Forum Moderator
Mathew C 7:52 PM - 9 February, 2012
Oh damn I feel for you man :-( If you can get the laptop back up and running and get ScratchLive started up we could go off those other non hidden digits, but that's about it. Did you purchase at a store or the boxed version from our website?
DJ Kristyles 2:35 AM - 10 February, 2012
Boxed version from website
Serato, Forum Moderator
Mathew C 2:58 AM - 10 February, 2012
Can you email the details you would have provided to support@serato.com please?

Be as descriptive as you can and we'll do our best to help you out. Attn: Mathew on the email too please :-)
3:00 AM, 24 Feb 2012
This help request has been closed due to inactivity.