Software help archive

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i have .mp4 videos that are displayed in video sl

Product
Video-SL
Version
Video-SL 1.2.0
Scratch Live 2.3.3
Hardware
Rane TTM 57SL
Computer
Mac
OS
Platform
-
supersound 10:51 PM - 30 January, 2012
i have .mp4 videos that are displayed in video sl. when i load the videos i get the audio but no video. even if i convert the videos to other formats the video does not show. is there a codec im missing?
phatbob 10:53 PM - 30 January, 2012
Have you installed Perian? That usually helps with any slightly weirdly encoded videos.
supersound 11:28 PM - 30 January, 2012
I'll try it thanks
Serato, Support
Martin C 1:14 AM - 2 February, 2012
Hi supersound,

It would be great if you could stick one with help request so it easier for us to help you out.
I will close this thread, and continue to troubleshoot with you over here:serato.com

Thanks :)