Software help archive

A read-only archive of old serato.com help threads.

Scratch Live application stop working

Product
Scratch Live
Version
2.0.0
Hardware
Rane SL1
Computer
PC
OS
Platform
-
DJ LEE club djs 4:19 AM - 22 January, 2012
Good morning felaz..
every Saturday i have a gig.
yesterday i have a pool party GIG 9pm - to 2am.
i using music videos files (mp4).
after few hrs in my SET some error displaying in my Screen (Scratch Live application stop working)
but the music video files still playing. after end of the song i change into BACK-UP CD MODE.
i click the error to closed then play it back again.
but tnx the music not stop..

what is cause of that problem ?
pls help me..

SONY VAIO - WINDOWS 7 HOME PREMIUM
PROCESSORE; INTEL (R) CORE (TM)i3 CPU M350 @ 2.27GHz
INSTALLED MEMORY RAM ; 6.00 GB (5.67GB usable)
HARDRIVE;;500GB
SYSTEM TYPE ; 64-BIT OPERATING SYSTEM
10:46 PM, 23 Jan 2012
Discussion moved to Video-SL Help
Serato, Moderator
AnthonyS 1:07 AM - 24 January, 2012
Hi DJ LEE club djs,

Sorry to hear you are having problems with Scratch Live and Video-SL. Lets get them sorted.

OK, can you detail the graphics card that is installed in the laptop also.

So this is the first Crash that you have experienced while using Video-SL ? It may not have been the Video-SL plug-in that caused the Crash as the plug-in sounds like it was still running.

Did you switch OFF wireless and Bluetooth on your laptop while at the Pool Party ?

Do you think your laptop may have overheated ?

Do you have the correct video codec packages installed to run Video-SL with DirectShow ?

We recommend using both of the following codecs for DirectShow for use with Video-SL:

* FFDShow www.free-codecs.com
* Haali Media Splitter (MatroskaSplitter) haali.su

Use the defaults when installing.

Note: If no codec is found, then QuickTime will be used to decode the video.

Have you thought of updating your version of Scratch Live ? You can download the latest version of Scratch Live from here; sera.to

Make sure your graphics card drivers are up to date.

Have a look at this article also; sera.to

Try these couple of tweaks and let me know if performance improves.

Anthony
DJ LEE club djs 12:37 AM - 29 January, 2012
anthonys ,

yup this is 1st time. wireless and bluetooth switch off .
i have dj room booth full of AC.
we dont have FFDShow and haali midea splitter only using quick time for ForceQuicktime .reg
de code.
Serato, Moderator
AnthonyS 12:14 AM - 2 February, 2012
Hi DJ LEE club djs,

Try installing the DirectShow codecs above and see if this helps. But as you have described above it was Scratch Live that crashed not the Video-SL plugin so it may have been a corrupt file in your Scratch Live library.

Do you analyze all your files and remove any corrupt files from your scratch Live library ?

Do you monitor your laptop temperature as this was an outdoor gig and may have lead to the problem ?
DJ LEE club djs 12:08 AM - 14 February, 2012
AnthonyS
sorry for late reply, i`m busy of this couple weks ..
i remove all SSL files and VSL
i upgrade my SSL 2.0 into SSL 2.2
now its ok. i think i fix my problem now.. tnx for help
i let you know if error again. god bless
Serato, Moderator
AnthonyS 12:33 AM - 15 February, 2012
Hi DJ LEE club djs,

Great to hear you got it working. Let me know if you have any further questions regarding Video-SL. If not I will close this thread as fixed.
1:00 AM, 29 Feb 2012
This help request has been closed due to inactivity.